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Patient Care Coordinator I - Clinic
Company | Fred Hutch |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Research Services |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Overview
- Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
- Manages and prioritizes scheduling requests.
- Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
- Update/block provider templates for just in time needs
- Recognizes emergency situations and initiates correct code procedures.
- Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
- Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
- Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate
- Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
- Assists with the training of new staff
- Coordinates Commercial Cell Therapy Portal Access (IMTX)
- Assists with the financial clearance process as necessary
- Update patient and caregiver contact information in EHR when needed.
- Collects and enters patient demographic and insurance information and enters into registration databases.
- Active listening skills.
- Coping skills.
- High school graduate or equivalent
- Ability to work in a high pressure, deadline oriented, and complex health care environment
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
- Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
- Ability to work independently, organize, and prioritize concurrent responsibilities and demand
- Demonstrated customer service skills
- Ability to review work to identify and eliminate errors and omissions
- Ability to solve complex problems and meet patient needs
- Ability to build relationships while maintaining appropriate boundaries.
- Attention to detail to ensure scheduling accuracy.
- Ability to identify and triage issues appropriately.
- Experience with Epic or other scheduling and registration software
- Minimum of 2 years of experience in a patient care setting preferred
- Bachelor's degree (BA or BS)
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