Patient Care Coordinator Jobs

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service.
Your Impact

• Communicate anticipated wait times and/or delays.
• Answer incoming calls
• Welcome people as they enter the clinic.
• Complete patient registration from walk-in patients
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
• Maintain accurate and complete electronic healthcare records on our patients.
• Check-in our patients (including verification of demographic and insurance information)
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
• Assist RCM team as needed in obtaining missing/ additional information from patients

Required
Minimum Qualifications

• Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• High school education or equivalent.

Preferred

• Ability to key 40 words per minute with accuracy preferred.
• Experience in a medical office.
• Experience with EMR systems (NextGen).
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

Additional Success Factors

• High integrity.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Strong attention to detail with an emphasis on accuracy.
• Exceptional patient service skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.
• Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)
• Foster open collaboration and constructive dialogue with everyone around you.
• Proficiency with basic math and accounting skills.
• Concise written communication and presentation skills.
• Active Listening skills.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

• Paid Sick Time Off
• Dental Insurance
• Dependent Care Flex Spend Account
• 8 Paid Holidays per Year
• 401(k)
• Floating Holiday
• Full-time employees are also eligible for short-term and long-term disability insurance
• Free employee assistance program
• Health Insurance
• Life Insurance
• Medical Flex Spend Account
• Competitive Pay
• 8 hours of paid time to volunteer in your community
• Paid Vacation Time Off
• Vision Insurance