Patient Care Coordinator Smile

Create a first-class experience for our refractive/SMILE candidates beginning at the initial point of contact to the scheduling of their surgery.
RESPONSIBILITIES INCLUDE:

• Coordinate the complete surgical experience and verify all required pre-op paperwork, equipment, and supplies according to established procedures.
• Follow leads provided from marketing outreach, website inquiries, promotional events, and answering phone calls coming through the SMILE line.
• Provide the necessary information to prepare the patient for what to expect when choosing Northwest Eye Surgeons for their eye surgery.
• Serve as a liaison between patient and surgeon, facility, and staff.
• Schedule surgeries for the Seattle Northgate ambulatory surgery center.
• Inform the patient of financial options, payment protocol, and price estimations.
• Provide refractive surgery counsel and promote to all eligible patients.

An ideal candidate will be patient-focused. We are looking to fill a full-time position located in our Seattle Northgate location.
Requirements

• Strong organization skills, attention to detail and problem solving are required to perform this role
• Minimum two-year Ophthalmology or medical clinic experience in surgery scheduling or patient services preferred
• Must be willing to help in all areas, have flexibility, and effectively work in a team environment.
• Excellent Customer Service Skills
• Basic knowledge of the anatomy and physiology of the eye
• Proficiency with Microsoft Office products, G-Suite,Windows environment, and strong keyboarding skills
• Excellent verbal and written communication - for exemplary customer service.

Benefits

• 401(k) Plan with employer contribution
• Robust Ancillary Benefits
• Competitive Salary $22.50- $27.50
• Generous PTO/Holiday
• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance

EEO Statement
9666