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Related keywords
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- Referral Admissions Coordinator
- Provider Referral Coordinator
- Clinical Referral Coordinator
- Referral Relations Care Coordinator
- Referral Authorization Coordinator
- Insurance Referral Authorization Coordinator
- Clinic Patient Care Referral Coordinator
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Referral & Authorization Care Coordinator
Company | Oshi Health |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Oshi Health – Clinical Operations Care Coordinator: Prior Authorizations & Referrals
- Engage in external coordination of pharmacy support services to ensure members receive all necessary support services available throughout the prior authorization process
- Responsible for the coordination, tracking and communication of patient referrals, prior authorizations, and medical records to promote team awareness and patient safety
- Prioritize incoming referral, medical record requests, and authorization requests according to urgency
- Provide complete and accurate registration of referrals and authorizations including patient demographics, current insurance information and clinical documentation to external providers and specialty pharmacies
- Initiate appeals for denied authorizations and maintain close follow up to ensure positive member outcomes
- Apply knowledge of CPT and ICD-10 codes to obtain authorizations in a timely manner while demonstrating understanding of payer medical policy guidelines
- Ensure comprehensive communication and expectations are explained to the member throughout the referral and authorization process
- Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care.
- Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
- Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination
- Offer proficient knowledge of referrals, insurance requirements and the prior authorization process to internal and external resources, to eliminate barriers to care execution and provide follow up on progress toward meeting key goals.
- Assist members in accessing services, providing personalized customized customer service and support while maintaining close communication with members of the care coordination team.
- Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement
- Excellent verbal and written communication skills required.
- Ability to provide occasional weekend coverage required.
- Must be able to work Monday through Friday 10am - 6pm EST with ability to work at minimal 2 weekend days per month.
- Fluent in healthcare terminology or working understanding of clinical concepts.
- Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
- Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
- Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
- Excellent customer service qualities required.
- Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
- Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
- Operate with high integrity and accountability for results
- Ability to solve problems, think outside-the-box, and be resourceful
- Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
- Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
- Must be result-oriented, a quick learner and self-starter
- Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
- Mission-driven organization focused on innovative digestive care
- Thrive on diversity with monthly DEIB discussions, activities, and more
- Virtual-first culture: Work from home anywhere in the US
- Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
- Access to a “Life Concierge” through Overalls, because we know life happens
- Competitive compensation with a starting pay range of $45,000-$52,000
- Tailored professional development opportunities to learn and grow
- Employer-sponsored medical, dental and vision plans
- Recognition of professional and personal accomplishments
- Unlimited paid time off — take what you need, when you need it
- Team events, such as virtual cooking classes, games, and more
- 13 paid company holidays to power down
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