Welcome to a medical center where you're the center of attention.

Pay range:

Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)

Monday-Friday / 830 am to 5pm / Day Shift

Hybrid Work Schedule After Probationary Period: Remote & In-Office Days

Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience

Qualifications

• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated ability to provide exceptional customer service.
• Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume call center environment preferred.
• High school diploma or GED required.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart.

• Many Overlake services covered at 100%.
• Free parking and Orca transit passes.
• An active Diversity, Equity & Inclusion Council.
• A caregiver support program to help with everything from childcare to eldercare.
• An expanded Employee Assistance Program.
• Tuition reimbursement up to $10,000 per year.
• Local, visible leaders who care about you.
• Medical insurance premiums as low as $0 per month.
• A values-based work environment.
• Traditional and Roth IRA retirement savings plans with 5% to 7% matching and immediate vesting.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.