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Patient Call Representative - Pn Gastroenterology-Walnut Creek - Full Time - 8 Hour - Days

Company

John Muir Health
Address , Walnut Creek, Ca
Employment type FULL_TIME
Salary $24.99 - $33.74 an hour
Expires 2023-07-13
Posted at 11 months ago
Job Description
:
The Patient Call Representative promptly responds to patient phone calls and inquiries.
Education:
  • High School Graduate or Equivalent Preferred
Experience:
  • 1 year Clerical - Medical Secretary Preferred
Certifications/Licensures:
  • Epic - Proficiencies required for this position must be passed within 90 days of start date.
  • CMA - Certified Medical Assistant Preferred and
Skills:
  • Knowledge of organizational policies, procedures, systems and objectives.
  • Ability to work with the public in a professional courteous manner.
  • Ability to possess visual capacity and hearing to monitor and use telephone equipment.
  • Basic knowledge of medical terminology, anatomy and physiology.
  • Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point).
  • Ability to communicate effectively written and orally.
  • Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures.
  • Must be able to maintain effective working relationships with a wide variety of individuals.
  • Knowledge of JMH patient navigation programs.
  • Enjoys working with the public.
  • Maintains professional and personal integrity.
  • Ability to deal diplomatically with all types of individuals under stressful situations.
  • Effective communication skills (good hearing, listening and speaking skills).
Work Shift:
08.0 - 08:00 - 17:00 (United States of America)
Pay Range:
$24.99 - $33.74
Hourly
Offer amounts are based on demonstrated/relevant experience and/or licensure.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.
Scheduled Weekly Hours:
40