Patient Access Assistant: Mpg - Peds General Surgery

Summary

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

Detailed Responsibilities

• Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.
• Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.
• Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
• Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.
• Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.
• Responsible for managing physician calendars.
• Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
• Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.

Essential

Competencies and skills:

• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• VERIFYING INSURANCE: Verifies and enters insurance information and authorization/referral requirements.
• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• PATIENT ACCESS: Performs assigned duties related to the admission of patients.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCURACY & QUALITY: Completes work assignments within established quality and/or quantity standards.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

Education

Essential:

• High School Diploma or Equivalent

Credentials

Education equivalent experience:

Essential

Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year experience in a clinical office setting.

Proficient in basic computer skills and customer service experience preferred.

Essential

Working conditions:

• Bending and Stooping 40.00%
• Standing 60.00%
• Bio hazardous Waste 40.00%
• Keyboard Entry 60.00%
• Computer Monitor 60.00%
• Seeing - Near 60.00%
• Seeing - Far 60.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Reaching 60.00%
• Hearing Acuity 60.00%
• Biological Hazards - Respiratory 40.00%
• Repetitive Movement Hand/Arm 60.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Walking 60.00%
• Depth Perception 60.00%
• Biological Hazards - Skin or Ingestion 40.00%
• Sitting 60.00%
• Communicable Diseases and/or Pathogens 40.00%
• Distinguish Color 60.00%
• Audible Speech 60.00%
• Hazardous Chemicals 20.00%
• Blood and/or Bodily Fluids 40.00%

Organizational Profile

Joe DiMaggio Children’s Hospital is a 226 bed free-standing children’s hospital in Hollywood, Broward County, Florida located near Fort Lauderdale. The hospital is currently undergoing a 4-story vertical expansion to double the number of floors and to continue to meet its commitment to providing the highest quality and safest care for children in the region.

JDCH is one of 6 hospitals that are part of Memorial Healthcare System, the 3rd largest public health system in the country. Memorial delivers nearly 14,000 babies per year in 3 hospitals and has 132 Neonatal Intensive Care Unit (NICU) – both level 2 and 3 (the state of Florida does not yet have a separate designation for level 4 care). JDCH has robust high-risk and congenital programs including a US News and World Report ranked pediatric Cardiology and Heart Surgery Program, one of only two active programs in the state that does heart transplants. Joe DiMaggio Children’s Hospital’s Orthopaedic and Sports Medicine program is also ranked by US News and World Report as number one in Florida and is one of the largest programs in the southeastern United States. JDCH also has robust Neurosciences, Hematology/Oncology and other specialized surgical programs (approximately 10,000 surgeries per year). They also have the area’s largest pediatric and neonatal transport team, which also does mobile ECMO. JDCH serves over 375,000 children per year from around the state. Approximately 100,000 children are cared for in our 3 emergency rooms across the county per year. JDCH’s services continue to grow with the opening of the new specialty center/ambulatory surgery center in Palm Beach County in 2018 and a new ambulatory pavilion in Miramar, near Miami-Dade County which will open in 2021.

Joe DiMaggio Children’s Hospital offers resources for academic pursuits, spanning from clinical research to basic science investigation via affiliations with nearby universities and through its Pediatric Institute for Discovery and Innovation (PIDI). Joe DiMaggio Children’s Hospital has an established pediatric residency program and deep relationships with other hospital providers and universities.

Joe DiMaggio Children’s Hospital combines leading-edge clinical excellence with a child- and family-friendly environment that emphasizes the Power of Play. Joe DiMaggio Children’s Hospital offers a comprehensive range of healthcare services – delivered with kindness, dedication and compassion.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.