Patient Access Manager Jobs

Provides professional supervisory support to administrative and clerical staff following established standards and practices. Refers matters outside their scope of duties to the Director.

How you'll contribute

• Maintains and reports analytical and statistical data as required
• Develop and implement Policy and Procedures for Billing, Front Office, Scheduling, Call Center and Medical Records Department. Make recommendations and changes as needed.
• Responsible for administrative/clerical annual reviews including: Billing, Front Office (check in and checkout), Scheduling and Medical Records
• Work closely with representatives at the CBO to maintain communication between the unit and the CBO: AR Director, VP Revenue Cycle Management, AR Manager, and Verification Manager
• Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Manager
• Oversees that the physical properties of offices are kept in good state of repair and informs the Director of any issues
• Any and all other duties or responsibilities as deemed necessary by Director
• Create training manuals, handouts, “cheat sheets”, and other training tools to enhance employee and provider skills
• Manage, train and understand all clerical positions for all locations to include; Billing, verification, Front Office (check in and checkout), Scheduling, Call Center, and Medical Records
• Keep all locations stocked with informational brochures and pamphlets.
• Order and manage office equipment and supplies when needed
• Works with other Managers, Patient Access to ensure smooth flow of communication and consistency across all WCF units
• Work closely with the Director, Billing Coordinator, Patient Relations Coordinator, Clinical Manager, and Office Coordinators.
• Establishes and maintains safety, policies and procedures, objectives, and infection control in the department
• Ensures patient access operations remain within allocated expense structure
• Establishes and implements policies and procedures related to patient access workflows
• Handles non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement
• Work closely with Director, Practice Operations, Billing Coordinator and CBO with WCF processes and reports. (Number of deliveries, charge sheets, delivery notes, call processes, etc)
• Create and run daily and monthly eCW reports (schedule, appointment types, Charges and payments, etc.)
• Attend monthly: Manager, Provider and staff meetings as necessary
• Oversee Clinical departments when Clinical Manager or Director is out of the office
• Process employee entries for timekeeping and PTO for all administrative/clerical staff in the Paycom system.

Who you are

• Ability to multi-task in a stressful deadline-oriented environment
• Bachelor’s Degree or an equivalent combination of relevant education/experience
• Ability to develop and maintain positive working relationships with Physicians, Staff, and Patients
• Minimum four years clerical experience in a medical office environment
• OB/GYN experience a plus
• Ability to use a computer and enter data in electronic medical record system
• ECW electronic medical record experience a plus
• Minimum four (4) years supervisory experience with proven leadership, communication, team building and organizational skills

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.

Compassion & Empathy: Treating patients like valued friends and family

Accountability: Taking responsibility for our actions and behaviors

Respect: Acting respectfully in every interaction

Excellence & Quality: Providing the safest, highest quality of care

We are looking to grow our team with equally value-driven professionals who are passionate about using their skills to further our mission. We value our employees just as we value our patients, and we prioritize advantages like work-life balance, employee engagement, and other incentives to help you be your best. Now is a great time to join our team!