Passenger Services Agent - Part Time -$18/Hr

Job Summary

Pay Rate: $18/hour

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Make public address announcements as required
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Inspect and verify passenger documentation
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Manage passenger baggage processing including handling and fee calculation if applicable
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Other duties as assigned
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Qualifications And Competencies

• Attentive to detail and numerate
• Willingness to work in inclement weather
• Self motivated and able to work independently
• Passionate about customer service and must have relevant work experience
• Additional languages desirable
• Excellent communication skills (written and verbal) in country specific language
• High School diploma or GED equivalent
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Commitment to continuous improvement

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Us

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Primary Location

North America-US-NY-John F. Kennedy International Airport (JFK)

Schedule

Part-time

Unposting Date

May 10, 2023, 11:59:00 PM

Organization

Ground Handling