Part Time Tier 1 It Help Desk (Remote)

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

We are seeking a part time Tier 1 IT Help Desk professional for a 12 month+ contract. This role will start off as a 12 month contract with a strong chance to extend long term and will work 20 hours per week to start. This role also has the chance to move into a 40 hour work week in the future. This role can work remotely from anywhere within the U.S,

In this role, you will:

• Select the most appropriate plan of action to resolve end user needs.
• Troubleshoot system issues and workflow requirements of complex application systems.
• Ensure user access protocols are adhered to and the user has access to appropriate systems.
• Assist in the creation/deletion of document management system users that need access to role based projects.
• Research user questions and issues to effectively prioritize and escalate as required.
• Investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for clarity in program guidance, etc.) and use reasoning to resolve issues with provided guidance.
• Assist system users who do not understand how to obtain access to supported systems.
• Perform Tier I level (first contact: emails, first ticket response, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis.
• Assist in the recommended user system access modifications to meet the needs of end users.
• Provide daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/adobe systems for user operations.
• Effectively interact with technical and non-technical staff at all organizational levels.
• Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with other Technology departments and/or document administrator.
• Provide outstanding customer service and problem solving skills.
• Perform daily user management monitoring and maintenance activities.
• Assist with associated system role based access.

• Demonstrate ability to work successfully with a diverse group of customers.
• Understand business functions related to the supported applications.
• Maintain a current knowledge of relevant technologies as assigned.
• Tier 1 IT Help Desk experience

This role will start off as a 12 month contract with a strong chance to extend long term and will work 20 hours per week to start. This role also has the chance to move into a 40 hour work week in the future. This role can work remotely from anywhere within the U.S,