Overnight Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

Job Benefits

• Employee Assistance Program
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• Referral Program
• 401(k) Retirement Plan
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:

• Shift & Schedule Availability: Full Time, Year Round (10 months)
  • Overnight Shift Only
• Skill Level: Entry
• Overnight Shift Only
• Expected Pay Range: $20.00 - $22.03 / hour
• Housing: Currently Available

Job Responsibilities include, but are not limited to:

• May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
• Maintain a high level of professional appearance, demeanor and ethics at all times
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.
• Handle confidential information, including guest records with a high degree of integrity
• Assist Guests with luggage and packages in a timely manner.
• Participate in training classes as assigned by the manager
• Greeting guests and homeowners in a warm and friendly, prompt and professional manner
• Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out.
• Make room reservations, log guest requests and accurately maintain the status of each reservation
• Responsible for cleanliness of Guest reception and surrounding public areas
• Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges

Job Requirements:

• Ability to communicate effectively in English, both written and verbal - required
• Ability to work a flexible schedule, which includes weekends and evenings - required
• At least 1 year Front Desk Experience - preferred
• Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required
• Strong organizational skills - required
• Proficient in Microsoft applications - required
• Ability to stand for long periods of time in excess of 2 hours without sitting - required
• Previous guest/customer service experience - preferred
• High school diploma or equivalent - required
• Ability to work in a team and be detail oriented
• Ability to lift and carry 50lbs - preferred

The expected pay range is $20.00 - $22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494299