Outreach Enrollment Specialist Jobs

Why work for Ampla Health?

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.

• Great work/home life balance
• 4 weeks paid time off to start.
• Great Benefits including Medical, Dental, and Vision
• 401k and profit sharing
• 9 paid holidays
• Full time, Monday to Friday

GENERAL PURPOSE: Outreach Enrollment Specialist

Under the supervision of the Outreach Program Manager, the Outreach and Enrollment Specialist provides informal community based health related services and establishes vital links between health providers and persons in the community throughout the Ampla Health service areas.

MAIN RESPONSIBILITIES & DUTIES: Outreach Enrollment Specialist

• Assists patients calling or visiting the clinic

• Counsels and informs the patient population about the medical and dental services and all other programs available to them through Ampla Health.
• Process applications for eligibility of Medi-Cal, CMSP, and programs.
• Brings patient concerns to the attention of the Patient Advocate and Site Administrator.
• Maintains the confidentiality of patient records in accordance with HIPPA regulations.
• Assists in the scheduling of patients for services at clinics throughout the area.
• Performs patient education, translation and arrangements for patient transportation.

• Attend classes in linguistics and cultural competency.
• Assists community members with the completion of application/enrollment forms for various programs of health coverage for which they may qualify, including FPact, CHDP, Healthy Families, Sliding Fee, etc.
• Acts as a liaison between Ampla Health and various community organizations.
• Keeps the Outreach Program Manager informed of local community events and reports weekly.
• Attends in-service classes, institutes and seminars to update knowledge and skills in areas of interest and need as directed by the Patient Navigator.
• Other duties as assigned by supervisor.

QUALITIES & CHARACTERISTICS: Outreach Enrollment Specialist

• Displays enthusiasm toward the work and the mission of Ampla Health
• Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• Strives to learn more and is receptive to learning different ways of doing things
• Maintains a professional relationship and positives attitude with co-workers, the public, patients and all Ampla Healths staff, Board of Directors and vendors

COMMUNICATIONS SKILLS: Outreach Enrollment Specialist

• Must have neat and legible handwriting
• Ability to communicate well with the public
• Must be able to interact with patients courteously and calmly

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: Outreach Enrollment Specialist

• Reliable method of transportation for required travel
• Ability to relate to and work with people of all ages, social, cultural and ethnic backgrounds
• Ability to travel to other locations as needed
• Current CPR certificate
• Bilingual (English/Spanish) preferred
• High school graduate or equivalent
• Demonstrate clear knowledge of Ampla Healths clinic structure, standards, procedures and protocols
• At least two years experience in community, social services activities preferred
• Valid California Drivers License and proof of insurance
• Excellent communication skills