Program Assistant (Enrollment - Medicare)

Posted Date

4/26/2023

Department(s): Customer Service

Reports to: Supervisor Customer Service

FLSA status: Non-Exempt

Salary Grade: C - $43,281 - $61,798

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community’s health. If you’re looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Health.

About The Position

The Program Assistant (Enrollment Medicare) will assist with the specialized services for Medicare dual eligible members including data reporting, analysis and reconciliation. The incumbent will focus on member retention through accurate and timely resolution of issues and functions with minimal direction. The incumbent will prioritize daily tasks and work items in queue, manage turnaround times and manage items that require escalation. The incumbent will partner cross-functionally with various operational business units while supporting CalOptima Health’s departmental objectives and regulatory guidelines. In addition, the incumbent will be responsible for complex and escalated enrollment and disenrollment tasks.

Duties & Responsibilities

• Prepares reports and creates reporting tools.
• Acts as liaison between Enrollment and other Customer Service staff.
• Ensures processes are accurate and compliant with the regulatory requirements by maintaining and documenting process workflows, desktop procedures and policies.
• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Conducts quality assurance audits.
• Facilitates communication on specialized topics.
• Answers all questions and interprets policies and regulations.
• Coordinates specialized processes for the program.
• Completes other projects and duties as assigned.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Represents the program on projects and acts a liaison within or outside CalOptima Health.
• Develops materials, prepares and coordinates data for reports.

Experience & Education

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.
• 1 year of experience in eligibility and/or reconciliation required.
• High School diploma or equivalent required.

Preferred Qualifications

• Experience with practices related to Medi-Care.
• Health insurance background (Medi-Care), as well as previous experience interacting with regulatory agencies, including the Department of Health Care Services (DHCS) and the Department of Managed Health Care (DMHC).
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, employee may be required to move about the organization and to travel to offsite locations. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case while traveling, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting.
• Work Environment: Typical office environment with moderate noise levels and controlled office temperatures.

About Our Benefits & Wellness Options

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Tracking Code

4275-117