Sales Order Processing Associate Jobs

1-2 years sales order processing/management experience in an Enterprise SaaS organisation

Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues

Customer support experience (internal and external customers)

Hands on experience with Zendesk, Salesforce, JIRA and Slack is a positive

Experience working for a Startup is a positive

Validate opportunity and contract information, flag and resolve any discrepancies

Ensure accurate and timely retention and management of all department and customer related files.

Strong understanding of Sales methodologies, processes, and project management.

Work cross-functionally with Field Sales, Sales Operations, Finance, Product Marketing teams and other stake holders to share insights and centralize information.

B.S. in Finance or Business Administration.

Essential Duties and Responsibilities (Other duties may be assigned):

Review sales programs and non-standard orders to address and resolve revenue recognition issues in accordance with GAAP.

Job or Project Requirements and Experience:

Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed.

Monitor and manage unapplied cash on a monthly basis

Experience in posting and applying cash receipts and credit cards

Experience with Oracle Financials software is a plus.

Excellent customer service and problem solving skills

Strong knowledge and experience in using MS Office tools; such as, Excel and Outlook.

Assist with the accurate and timely processing of Product and Service Orders in accordance with Finance department guidelines and schedules.

2 or more years of experience working in an administration role.

Experience working in a team environment.

Knowledge of Microsoft Dynamics GP or comparable applications (is preferred).

Exceptional professional written and verbal communication skills.