Order Coordinator Jobs

Design Shop Order Coordinator

PALO ALTO, CA

Serena & Lily is seeking an order coordinator at their newest store opening in Palo Alto, CA. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance. The role will act as a liaison between Home Office and Design Shop teams and report directly to the Retail Operations Manager. The position requires a mindset of customer service and superb interpersonal skills.

RESPONSIBILITIES:

• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Assist with inventory receipt and organization; perform regular cycle counts.
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Process COM and Custom Upholstery Orders.
• Partner with Customer Care in regard to order consolidation requests.
• Partner with Retail Support on delivery challenges.
• Any other tasks and responsibilities as assigned by Leadership.
• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).

QUALIFICATIONS:

• Ability to work in a team environment
• Microsoft Windows proficiency, especially Word and Excel
• Strong sense of personal style
• Willingness to ask questions and seek solutions; self - starter
• Strong communication and interpersonal skills
• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
• Inventory management or warehouse experience preferred

Essential Physical Requirements:

• Ability to work varied hours/days to oversee store operations
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to communicate with associates and clients.
• Ability to climb ladders.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to read, count and write to accurately complete all documentation.
• Ability to process information and merchandise through computer system and POS system.
• Ability to operate and use all equipment necessary to run the store.

COMPENSATION:

• $22-24/hr depending on experience
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.