Order Operations Coordinator Jobs

Inventory management or warehouse experience preferred

Manage system Inventory Dashboard (for prompt receipts and fulfillments).

Any other tasks and responsibilities as assigned by Leadership.

1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily

Strong communication and interpersonal skills

Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).

Bachelor’s degree in business management, Operations, Supply Chain, Logistics, or equivalent years of work experience.

3+ years’ experience in system order management (entry to closure) with a strong emphasis on customer service.

Excellent written and oral communication skills with internal and external stakeholders.

Adapts to changes in the organization by proactively changing own work habits to accommodate new/different requirements.

Experience with ERP systems, Oracle

Principal Duties and Essential Responsibilities

Strong Order Management Operations Experience

Ensuring proper management and retention of department and customer files.

10+ years of Sales or Revenue Operations or Finance operations experience

Working with different teams (Field Sales, Finance, Marketing, etc.) to share information and insights.

Improving departmental efficiency and customer experience through continuous improvement methods.

B.S. in Finance or Business Administration

3 years + experience, minimum, working with data entry, customer service, or similar experience

Excellent organizational and collaboration skills

Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person

Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)

Familiarity with Microsoft Office programs, such as Word, Outlook, Excel

Ability to work in a constantly evolving environment

Maintain working knowledge of Forcepoint products and order processes

Associate’s degree or equivalent experience

Minimum of 2 years customer service, order processing or related experience

Excellent verbal and written communication skills

Basic knowledge of Microsoft Excel

Solid multi-tasking skills and teamwork mentality