Optometric Technician Jobs

Optometric Technician

• Determines the reason for the customer's visit; in store explains how to shop at Target Optical; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Greets customers without delay when they enter the location. Shows urgency in providing service to customers and satisfying their needs.
• Accurately operates the POS system, when required, collecting proper payment following
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Informs management of potential safety opportunities.
• Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Handles and files all patient records in an organized and efficient manner.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
• Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
• Demonstrates safe work practices.

• Takes time to help the customers and answer questions giving them a better understanding of available options.
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer’s final selection.

• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

• Knowledge of store merchandise
• Strong basic math skills (addition, subtraction, multiplication, division)
• High School Graduate /GED or equivalent experience
• Sales skills
• Strong communicator and listener to customers and associates.
• Strong inter personal skills (friendly, caring, patient)
• Familiarity with cash register, computers and calculators

• Previous experience in customer service, retail or optical