Operations Research Analyst (Dwu-Meters)

Position Purpose

The Operations Research Analyst provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.

Essential Functions

1 Provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.

2 Evaluates, reviews, analyzes, and determines effectiveness of current practices, policies, and programs; identifies ways to improve the department through regular and ongoing review of processes, procedures, and structure.

3 Conducts and performs research and logical analysis of procedural, financial, and structural barriers to determine areas of needed improvement; recommends improvement strategies for restructuring or redesigning based on findings.

4 Appraises and evaluates the desirability and feasibility of fiscal and program restructuring; develops or directs the development of recommendations to senior management.

5 Analyzes procedural, financial and structural barriers to provide effective and efficient delivery to the department including an analysis of the flow of service delivery and the interrelationship or program components.

6 Analyzes client requests and provides guidance and technical assistance in obtaining accurate information from the City's core data source; counsels clients in interpreting and summarizing statistical results; performs statistical programming utilizing a variety of statistical software packages to summarize data and create reports and/or visual representations.

7 Serves as the expert for various special projects as assigned by management; provides analysis based on strong data and information.

8 Assist management with research, data analysis and drafting presentations; participates in professional development and educational conferences; learns new and updated software, programs, and tools.

9 Performs any and all other work as needed or assigned.

Education

Minimum Qualifications

• Bachelor's degree in any field.

EXPERIENCE:

• Identifying areas for improvement and existing barriers to program/process.
• Collection/analysis of data
• Evaluation of program/process effectiveness and/or
• Four (4) years professional level experience in operational analysis which involved:

EQUIVALENCIES:

• High school diploma or GED plus eight (8) years of required experience will meet the education and experience requirements.
• Master's degree (or higher) in any field plus two (2) years of required experience will meet the education and experience requirements.
• Associate degree in any field plus six (6) years of required experience will meet the education and experience requirements.

LICENSE:

• Valid driver's license with good driving record

PREFERENCE:

• Experience with ISO 9001-Quality Management program

Dallas Water Utilities – Meter Services: Experience evaluating effectiveness of current/practices/programs and makes recommendations for ways to improve the division through regular and ongoing review of ISO processes, procedures, work instructions and forms. Prefer experience analyzing data from field mobility and Automated Metering Infrastructure (AMI) and recommending data driven decisions. Experience with research, data analysis and drafting presentations for executive.