Operations Manager- Stable Company- Great Benefits

Overview
Responsible for effectively managing and directing the daily service operations. This includes overseeing established service operations policies and procedures.
Duties

• Responsible for monitoring service sales revenue, expense management, and budget for the location.
• Ensure that an adequate volume of vehicle parts, supplies, and other necessary equipment and materials are available.
• Oversees the training and development of service personnel to ensure technical and customer service skills are continually upgraded and maintained as needed.
• Direct efforts and initiatives with the assistance of Human Resources to ensure regulatory compliance with OSHA, EPA, DOT, state, and local regulatory agencies.
• Responsible for hiring, orientation, training, performance evaluation, and development of service operations personnel.
• Responsible for ensuring that service operations fully utilize automated computer systems by ensuring that orientation and training is provided for all employees and reporting any unmet needs or concerns to the IT department.
• Embrace and promote the customer service philosophy of exceeding customer expectations every day. Work closely with customers to ensure satisfaction.
• In conjunction with the Director of Fleet and Maintenance Operations, actively seeks new business and service agreements
• Coaches and directs service operations personnel as well as manages situations involving issues related to employee performance and misconduct.
• Supports Account Managers in sales of new and pre-owned coaches
• Communicate verbal and written information clearly and concisely to all internal and external stakeholders.
• Ensures the location meets and maintains established standards for building and facilities, service operations, and safety.
• Directs, coordinates, and promotes an effective safety program.
• Develop and implement an operations compliance audit program (compliance to policies, procedures, standards, etc.).
• Oversees and directs preventive maintenance programs for shop systems, tools, and equipment at the location.
• Ability to drive revenue to the facility.
• Works closely with the Director of Fleet and Maintenance Operations to support the development of service standards and operating procedures.
• Actively seeks new business and service agreements for the Location in line with current capabilities and capacity.

Qualifications

• Demonstrated management ability and a minimum of five years of management experience in the motor vehicle service industry.
• Must have strong communication and interpersonal skills.
• Must have a good knowledge of motor vehicle operating systems and preferably be ASE certified.
• Possess a working knowledge of current automated business systems preferably Microsoft Word, Excel, Outlook, and Oracle or similar programs and other applications as needed.
• Requires strong organizational skills to include the ability to effectively manage multiple projects simultaneously, prioritize tasks, and complete assignments within expected time frames.
• 5+ years of leading/managing people.
• Must possess an understanding and insight into past and current trends, issues, and economics within the motor vehicle service industry.
• 5+ years of strong financial background and must have owned a P&L