Operations Coordinator (Program Coordinator I)

Job Responsibilities

Process prospective student applications and associated credentials in the College's CRM system. Evaluate official secondary and post-secondary transcripts and apply College admission criteria in determining an admission decision for the applicant. Provide general college information and communicate the admission process to interested prospects and applicants via telephone calls, electronic communications, office visits, and various written requests. Advises applicants via coordinated and automated communications regarding college services and program admission. Serves as primary back up to Operations Data Coordinator. Provide comprehensive, one-on-one, admissions and enrollment services to applicants to the College using results from placement, assessment, and career interest testing. Advises faculty and staff of policies and procedures and monitors student progress toward completion. Manage the Admissions Hotline and provide technical and admissions assistance to students, parents, school counselors, faculty and staff. Follows-up with prospective students in all phases of enrollment process. Conducts follow up communication through all communication media (phone, email, chat, walk-ins, tours and recruitment events) with prospects, applicants and newly admitted students; working with prospective students to assist in selecting the program of study that best fits their educational needs and professional goals. Maintains up-to-date knowledge of program requirements and communicates relevant information to departmental staff as well as other enrollment services areas and academic departments. Perform other duties as assigned.

Midlands Technical College is dedicated to providing excellent service to its students, employees, and the community.

This position is located on the Beltline Campus in the Enrollment Services department.

Minimum And Additional Requirements

Bachelor’s degree or an equivalent combination of education and/or experience.

Preferred Qualifications

Bachelor’s degree and four (4) years related experience in student services programs.

Additional Comments

DIVERSITY STATEMENT: Midlands Technical College (MTC) believes diversity, equity, and inclusion are key pillars in achieving success in the classroom, workplace, and beyond. The college is committed to attracting and retaining a diverse group of faculty and staff as well as fostering a climate where all individuals and groups feel welcomed, valued, and heard. Through this commitment, MTC is maintaining a working and learning environment that fosters empathy, critical thinking, and cultural understanding.

EEO STATEMENT: It shall be the policy of Midlands Technical College to make employment decisions (recruitment, hiring, promotion, compensation, training, benefits, and all other terms and conditions of employment) without discrimination on the basis of race, sex, sexual orientation, national origin, ethnic group, color, age, religion, disability, genetic information, gender, gender identity, military service, pregnancy, childbirth, or related medical conditions including but not limited to lactation, or any other category protected by applicable law.

In accordance with South Carolina state law, Midlands Technical College is also committed to making qualified veterans a priority for employment.