Operational Risk Director Consumer Operations

About This Role
Wells Fargo is seeking an Operational Risk Director Consumer Operations
In This Role, You Will

• Manage the development, implementation, and monitoring of a risk-based program for Consumer Operations (high risk area) to identify, assess, and mitigate operational risk that arises from inadequate or failed internal processes, people, systems, or external events
• Manage the relationship with the Consumer Operations Executive (Operating Committee + 1 level) and the Consumer Controls Executive
• Influence and provide input on policy, framework, and program development for Consumer Operations
• Manage communication and collaboration with business heads, Legal, Audit, and regulators on risk related topics
• Ensure reporting, escalation, and remediation of issues, deficiencies or regulatory matters regarding operational risk to leaders, committees, and appropriate executive management
• Collaborate and influence all levels of professionals including more experienced leaders
• Influence Operational Risk teams to achieve long-term strategic objectives that impact organization and management across functions
• Provide subject matter expertise and credible challenge as Consumer Operations ORBO. Consumer Operations is one of three key Operations units at Wells Fargo and includes Consumer & Small Business Operations and Consumer Lending Operations
• Be accountable for the oversight of the new Consumer Operations unit and responsible for risk aggregation, governance and interaction with the Consumer Operations leader, Consumer Control leader and Business Group Operations Operational Risk Business Aligned Officers (ORBOs)
• Maintain a balance between risk mitigation and operational efficiency

Required Qualifications, US:

• 4+ years of Management experience
• 8+ years of Operational Risk experience or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls
• Deep subject matter expertise in Consumer Operations
• Excellent relationship building ability and gravitas, including collaboration and influencing senior stakeholders across the organization
• Strong subject matter expertise in operational risk, preferably in a large global banking institution
• Excellent verbal and written communication skills and ability to articulate complex concepts in a clear manner

Job Expectations:

• Up to 10% travel

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Reference Number
R-270205-1