Hybrid Business Blueprint & Banking Onboarding Specialist T1

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

In this role you will provide extraordinary customer care by responding to questions concerning applications across American Express Banking and Blueprint products. Responsibilities include inbound/outbound servicing while reviewing and approving the applications for both new and existing customers. You will be required to document necessary account information according to established policies and procedures and adhere to all Regulatory and Compliance guidelines related to processing of applications. As this role supports the first customer interaction across Banking and Blueprint products, ideal candidates have a strong willingness to assist and act as brand ambassadors with each interaction.

Minimum Qualifications

• Good interpersonal skills
• Call center experience
• Proven success in a customer service role (two years+)
• Ability to demonstrate exceptional customer service etiquettes.
• Ability to connect with customer and willingness to deliver extraordinary service.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Excellent verbal and written communications

Preferred Qualifications

• Ability to work with minimal supervision.
• Strong attention to detail
• Ability to analyze and suggest process improvements.
• 1+ years' experience in Fraud/ high risk account review

This position will be located onsite within our service center located in Phoenix, AZ, Sunrise, FL, Sandy, UT or Atlanta, GA. The individual will work in a hybrid environment 3 days in office and 2 days virtually post training and certification.

Salary Range: $20.00 to $22.60 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Free and confidential counseling support through our Healthy Minds program
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free financial coaching and financial well-being support
• Career development and training opportunities
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Competitive base salaries
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Bonus incentives
• 6% Company Match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.