Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Onboarding Assistant Jobs
Recruited by Barrett Financial Group LLC 1 year ago
Address Gilbert, AZ, United States
Onboarding Risk Investigator Jobs
Recruited by PayPal 1 year ago
Address , , Az
Onboarding Partner Jobs
Recruited by DoorDash 1 year ago
Address Tempe, AZ, United States
Customer Onboarding Success Coach
Recruited by Virtuous 1 year ago
Address Phoenix, AZ, United States
Onboarding Coach Jobs
Company | Cloudbeds |
Address | Arizona, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-27 |
Posted at | 9 months ago |
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
- Gather client feedback and requirements for future releases of the software.
- Attend company-wide online training sessions
- Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform thru video conferencing, phone calls and emails
- Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds’ products.
- Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
- Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.
- Use training materials to keep up-to-date with the latest system updates
- Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.
- Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
- Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
- Follow up with new accounts and assist with the onboarding process
- Help create and/or translate new tutorials as needed by contributing content to the database of support articles
- Troubleshoot and make outbound calls for escalated issues and onboarding calls
- Answer product and service questions via our email ticketing system
- Enter critical support and activity notes in salesforce
- Project Management and Collaboration: Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
- Can proactively and positively empower the client to work as independently as possible.
- Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
- Ability to manage multiple projects/customer accounts with varying processes at once.
- Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to customers and key stakeholders.
- Able to lead to multiple personality types and stakeholders through onboarding.
- Ability to clearly communicate & synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design).
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
- Note: This is a remote position that can be done from home
- Experience in hospitality/tourism
- Fluent English
- Excellent internet/wifi connection
- Note: This is an entry-level position
- Communication skills and a positive attitude
- Fluent in Portuguese or Spanish is a differential and a plus
- Compatible graduation course (completed)
- Skill with computers and systems
- More than 2 years of proven experience in the area
- Problem-solving skills and emotional management
- Depending on your skills and experience, you can expect your annual compensation to be between $47,000 to $50,000
- Top 100 North America | Red Herring (2020)
- Connect MIP Award (Technology)
- Best Startup Employers | Forbes (2020, 2022)
- Fastest Growing Companies | Inc. 500 (2018 & 2019)
- Technology Fast 500 | Deloitte (2019, 2020, 2021)
- Best Property Management System | HotelTechReport (2021, 2022)
- Best Places to Work | Inc Magazine (2017 & 2018)
- Best Hotel Management Software | HotelTechReport (2022)
- Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
- Start-Ups to Watch | Forbes (2018)
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago