Office Specialist Jobs

GENERAL STATEMENT OF DUTIES
Process and maintains the records and written materials which represent the transactions or business of an office or organization.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences.

DUTIES

• Provide excellent customer service to all citizens of Guilford County.
• Scan all incoming mail for Economic Services Division.
• Also scan records for audits, transfer to counties, and of all agency records.
• Positions located in Child Welfare program will complete data entry into State and local systems.
• Positions located in the Administrative Support/Mail and Scanning unit scan over 30,000 pieces of mail a month.
• Also, provide administrative support for all DSS staff in program areas of Food and Nutrition, Work First, F&C Medicaid, Adult Medicaid, Day Care, Child Welfare Services, and Adult Services.

• Bachelor's degree from an accredited college or university
• Associate's degree
• High school diploma or GED and two years of office support experience.