Office Manager Full Time

About Us :Resilience Lab is modernizing how clinicians work together to provide mental health care that’s high-quality, personalized, and accessible.

Our proprietary platform supports the largest and most diverse clinical community in the New York tri-state area and provides our team of therapists with the technologies, methodologies, and training needed to focus on what matters most: improving lives.

Resilience Lab: Your Therapy Team

Opportunity:

We are seeking an Office Manager to oversee our current and future office operations in New York and across the tri-state area for Resilience Lab. This role will include many functions which are essential to the company’s success and the care of many patients who are seen in-person. The role is clinician and client-facing and ultimately, it is their responsibility to maximize optimization of the office space while creating processes to scale.

Responsibilities:

Create a welcoming environment for both clinicians and client;

Supply and restock snacks, waters, teas, coffees, etc;

Optimize office usage through SKEDDA, our scheduling system;

Ensure clinicians are following office procedures and help remedy scheduling conflicts;

Create and document processes pertinent to the office space;

Receive, sort, and distribute mail and/of faxes accordingly;

Maintain and organize office furniture, equipment, and supplies as necessary;

Help RL Managers with hosting of events in office;

Update Launchpad with most recent office procedures;

Collaborate with Clinical Operations to welcome new clinicians to the office;

Fulfill all business card requests. Ensure positive relationship with building management.

Requirements:

Organization and Time Management: need to be highly organized to handle various administrative tasks, a complex master schedule, and deadlines efficiently;

Communication Skills: strong and warm communication skills with the ability to interact with clients and clinicians of all ages;

Problem Solving: the ability to problem solve on your own and ability to document and communicate the situation;

Technology Proficiency: in google software, google mail, document management tools, and other relevant technologies (ie: SKEDDA);

Confidentiality and Professionalism: deal with sensitive information and maintaining confidentiality and professionalism at all times;

Must be in NY and able to be in the office 3-5 days/week.

Qualifications:

Comfortable working at a fast-paced, early-stage startup with an aggressive growth strategy to scale the company;

Ability to work independently as part of a hybrid working environment;

Ability to prioritize corporate objectives while balancing the needs of various stakeholders in the organization;

Strong independent skills, interpersonal and communication skills, and ability to work effectively with a range of diverse groups;

Ability to handle confidential and sensitive information mindfully and effectively Excellent organizational and time management skills

Ability to alter between detail-oriented and big-picture thinking depending on the task;

Ability to gather and analyze statistical data and generate reports to inform decision-making and problem solving Ability to learn and adapt to new technologies quickly and easily;