Ach Account Setup Coordinator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Core Behaviors: Professionalism, Agility and innovation, Collaboration, Customer centricity, Drive for results, Ethics and trust, Inclusion, Talent development and engagement
In this role, you will be responsible for working with various areas within the onboarding of Automated Clearing House (ACH) products and services enterprise wide to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable.
Job Highlights:

• Responsible to set up, modify, and delete services for commercial/corporate customers, small business customers, and internal customers across multiple sites and systems. Products supported currently include ACH Origination products, ACH Receipt based products, including ACH Positive Pay, ACH Blocks, Universal Payment Identification Code (UPIC), and ACH Filters.
• Researches and resolves complex questions and problems to meet business needs. Requires thorough knowledge of all applicable products, services, rules, and regulations. Offers feedback on procedure updates and process improvements.
• Obtains missing or incomplete information, follows up on requests, answers questions, resolves problems and guides customers through the implementation process into a production state.
• Participates in customer calls, acts as a SME resource, demonstrates sound judgement and discretion when encountering exceptions to processes and procedures.
• Responsibilities include NACHA (National Automated Clearing House Association) integration testing, along with timely resolution of suspended files/batches.
• Contacts external and internal customers (Global Treasury Management and Small Business segment) throughout the onboarding/set up process.

Basic Qualifications

• Two to three years of clerical and/or customer service experience
• Associate's degree, or equivalent work experience

Preferred Skills/Experience

• Excellent interpersonal, verbal and written communication skills
• Knowledge of NACHA rules and regulations, NACHA File formatting and testing
• Ability to identify and resolve/escalate complex problems with minimal guidance
• Basic knowledge of the organization, products, services and systems
• Ability to perform technical functions, including running macros and working with Parm tables
• Good time management skills, stay to maximize production and execution of tasks in a fast-paced environment
• Knowledge in Prep Plus Mainframe, Adobe, and internal banking applications
• Familiarity with various operations in the ACH area. General level of knowledge PC based word processing and spreadsheet software.
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Strong accuracy, attention to detail, ability to be fluid between tasks, and organizational/planning skills
• Proficient computer skills, especially Microsoft Office applications
• Knowledge of interfaces and timing of systems and applications to set up products correctly

INDAM
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Short-term and long-term disability
• Adoption assistance
• Up to 11 paid holiday opportunities
• Basic term and optional term life insurance
• Healthcare (medical, dental, vision)
• 401(k) and employer-funded retirement plan
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Pregnancy disability and parental leave

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.