Night Auditor - Residence Inn

Residence Inn by Marriott® Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

Job Summary:

The hotel Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance with the Management Company of Mainsail Lodging & Development.

Essential Functions:

• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Accurate cash handling
• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Act as hotel system liaison during night hours
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Provide warm, friendly hospitality to guests
• Produce accurate and timely reports and correctly handle all cash transactions
• Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
• Complete and transmit daily management and accounting reports and supporting documents
• Perform all Guest Service Agent functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages

Hotel Performance:

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

Qualification Standards:

Education & Experience

• Previous FOSSE experience preferred
• High School diploma or higher
• Excellent customer service skills
• Previous hospitality experience preferred
• Ability to use technology e.g., tablets, computers
• Excellent communication skills, both verbal and written

Physical Demands

• Ability to stand for extended periods of time
• Corrected vision to normal range
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Make sound judgments quickly
• Manage differing personalities within the office, the hotel, and the community
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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