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Company

Hilton Garden Inn Key West
Address , Key West, 33040, Fl
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

Hilton Garden Inn Key West / The Keys Collection is a brand new hotel that debuted in Key West, the southernmost city in the continental USA, in April 2016. This upscale hotel is set at the entry point of Key West on North Roosevelt Boulevard and is convenient to the island's best attractions such as Old Town, Mallory Square, Smathers Beach and the Hemingway House. The hotel is also close to Duval Street, the center of the action, where Key West's best restaurants, bars, nightlife and shopping reside. Boasting 141 brand new guest rooms, the hotel's facilities include a restaurant, indoor and outdoor bars, pool and Concierge desk, plus an abundance of complimentary amenities.
Overview:
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities:
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
  • Prepare and distribute month-end reports.
  • Must be able to prioritize job functions in order to meet deadlines.
  • Handle guest requests
  • Respond to governmental inquiries upon receipt.
  • Audit and reconcile financial and statistical reports.
  • Ensure overall guest satisfaction.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
  • Prioritize job functions in order to meet deadlines.
  • Input and update financial information into corporate communications network.
  • Ensure accuracy of all numbers reported including statistics.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
Qualifications:
  • Maintain a warm and friendly demeanor at all times.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Late/Overnight shift
  • Attend all hotel required meetings and trainings.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Computer knowledge/skills required.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Guest Service Experience preferred.
  • Perform other duties as requested by management.
  • Flexible and long hours sometimes required.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Must be able to maintain confidentiality of information.