New Business Support Operations Associate

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Is it possible to find a career you love with a global organization that supports your continued growth and success? Look no further than John Hancock!

Have you considered a career with us?

• A company that is committed and focused on obsessing about customers
• Emphasis on employee recognition and community involvement
• A diverse and inclusive work environment
• Unlimited opportunity for growth and development
• Leaders who are invested in your success

The Opportunity

Are you a self-starter with strong communication skills, who enjoys working in a team environment with a passion for learning? Consider joining our team as a New Business Support Operations Associate. Reporting to the Manager, New Business Support; the Operations Associate is responsible for providing excellent service, support, and administrative tasks with the purpose of delivering an exceptional client experience. The Operations Associate will use general knowledge and skills obtained through training to facilitate the money movement of client funds.

Responsibilities

• Work directly with financial intermediaries to ultimately channel assets into John Hancock.
• Respond to routine inquiries from various operation teams both internal and external.
• Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process.
• Responsible for responding to emails and other participant inquiry in a timely manner.
• Proactively share knowledge to ensure team objectives are met
• Other duties as assigned.
• Complete daily and weekly operational activities while following department policies and procedures.
• Oversee data integrity requirements.
• Responsible for following up on participant rollovers in a timely manner.

What motivates you?

• You do what is right, work with integrity and speak up.
• You take ownership and build solutions, focusing on what matters.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You obsess about customers, listen, engage and act for their benefit.

What We Are Looking For

• Driven individuals who are passionate about customer service.
• Bachelor’s degree, great opportunity for a New Graduate!
• Excellent written and verbal communication, phone demeanor, and customer service skills.
• Ability to learn quickly
• Knowledge of financial services is a plus!
• Good analytical and problem-solving skills.
• Detail oriented with the ability to quickly organize, prioritize, and work within a multiple task environment.
• Continuous learners and Great teammates.

What can we offer you?

• A competitive salary and benefits packages.
• Paid training and online learning programs that are driven to focus your career development at your own pace.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Monthly incentive compensation
• A focus on growing your career path with us.

Our Commitment To You

• Continuous innovation We invite you to help redefine the future of financial services.
• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$36,675.00 USD - $61,125.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)