Network Operations Center Engineer I - Ca

About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment. Maintains passwords, data integrity and file system security for the desktop environment.

Duties and Responsibilities

• Administrate accounts and access rights for all org-wide applications
• Meet Service Level Agreements and Continuous Improvement objectives
• Escalate incidents and requests following escalation and notification procedures
• Triage and resolve support requests coming to IT via phone, e-mail, and self-service portal
• Create and use Knowledgebase to investigate, diagnose and resolve incidents
• Learn and implement approved IT policies, processes, and procedures
• Collaborate with team members in other regional and international offices
• Research and recommend IT hardware and software for purchase
• Log all incidents and service requests in the Service Management system

Qualifications & Requirements

• The ability to communicate effectively, both orally and in writing
• Less than 1 years of related experience
• Problem solving skills
• Knowledge of computer hardware and software technology, including networking concepts
• Ability to perform assembly and installation of computer systems
• Strong customer service skills and service orientation

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.