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Network Operations Center Engineer

Company

University of Maryland
Address , College Park, 20742, Md
Employment type FULL_TIME
Salary $92,000 - $102,000 a year
Expires 2023-06-24
Posted at 1 year ago
Job Description

Posting Details

Posting Details

Position Number:
115146

Title:
Engineer

Functional Title:
Network Operations Center Engineer

Category Status:
33-Exempt Regular

Applicant Search Category:
Staff

University Authorized FTE:
1.000

Unit:
DIT-EE-Network and Infrastructure Services

Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.



Position Summary/Purpose of Position:
The University of Maryland’s Edge Networking Team is responsible for monitoring, managing and ensuring high availability of the University’s edge network infrastructure in a 24×7×365 environment. The Network Edge Team triages incoming incidents from the service desk via the ServiceNow ticketing system, messaging systems (email, Webex), phones and tools, and resolves the issue to restore operational state.
This Mid level network engineer position fulfills network resource and service requests, supports the campus community with network related issues, and provides on-site customer support. This position is the lead in day to day operations within the Edge Networking Team, serving as the next point of escalation for junior network engineers. This engineer will review all current incidents and promptly report issues to management, and follow escalation procedures for both internal and vendor resolution support.
  • This position requires the mentoring of the Network Edge junior network engineers and students within the Division of Information Technology (DIT). This involves onboarding, training, and review of work tasks.
  • Documentation is a critical component of this position. Operations, duty and audit reports and documentation are essential.
  • This position requires on-call weekend or overnight hours for problem resolution or maintenance in support of the University’s main campus and satellite offices.
  • This position requires an understanding of network security and may require the development and deployment of network security services.

Minimum Qualifications:
Minimum Qualifications:
Education:
Bachelor’s degree with preferred emphasis in Computer Science, Information Systems, Math or a related field, or an equivalent combination of education and experience.

Experience:
  • Experience with Cisco and Palo Alto firewalls and VPNs.
  • Experience using enterprise Network Management Systems applications (Paessler PRTG, Broadcom Spectrum, Cisco Prime, SolarWinds, etc.).
  • At least 5 years of network operations or IT service desk experience working in an enterprise environment with routers, access switches, firewalls, and VPNs.
  • Experience with network services tools (Infoblox, BlueCat, etc.).


Knowledge, Skills, and Abilities:
  • Technical knowledge of and experience working with current hardware including: Cisco and Aruba routers and switches
  • Ability to work independently and in a team environment.
  • Well-developed organizational skills and keen attention to detail.

Conditions of Employment:
Must possess and maintain a noncommercial Driver’s License or equivalent valid in the State of Maryland with fewer than six (6) points.

Preferences:
Preferences:
  • Network Access Control solutions.
  • APC Uninterrupted Power Supply (UPS).
  • Experience with higher education networks.
  • 3 years of mid-level working experience in a network operations support role.
  • Monitoring tools including Cisco, Aruba, Paessler, SolarWinds.
  • Technical knowledge of and experience working with current hardware including: Infoblox DNS, DHCP, IPAM (DDI).

Additional Certifications:
Preferred:
Network certification (CCNA, CCNP, ACSA, etc.)

Additional Information:
Benefits Included:
  • Retirement Benefits created to aid employees in reaching future retirement goals.
  • Generous paid time off package to address work/life balance and maintain well-being.
  • Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
  • And many more…
  • Flexible work opportunities
  • UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.


Salary range $92,000-$102,000

**This position does not provide sponsorship for Visas.

Job Risks
Not Applicable to This Position

Physical Demands
  • Sitting for long periods of time.
  • Ability to travel to a remote location for support or implementation of services.
  • Willingness to work different shifts in a 24 hour period.
  • Ability to lift moderately heavy objects such as network switches. Ability to install networking equipment that includes climbing ladders, lifting network equipment, working with hand tools, and accessing mechanical rooms.
  • Ability to walk to campus buildings needing service.
  • Ability to be on-call, and provide off-hour support which may include traveling to the University or other campus locations.

Posting Date:
04/17/2023

Closing Date:

Open Until Filled
Yes

Best Consideration Date
05/08/2023

Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.