National Operations Manager Jobs

Organization: Scale for Change

Title: National Operations Manager

Position: Seasonal

Location: Remote

About Scale for Change

Scale for Change, through the principles and practices of community organizing, scales and grows partner organizations to achieve their goals by organizing with, hiring from, and building for the communities they serve.

Scale for Change envisions a world where people, including the most marginalized, can express their truest selves, imagine infinite possibilities, and feel radical joy, vulnerability, and empowerment.

General Description

Scale for Change is seeking a National Operations Manager to serve as a part of a dynamic team of operations staff. The operations department leads efforts to ensure Scale staff have the administrative, operations, human resources, finance, and logistical support to execute programs to support our client’s mission and priorities.

As the National Operations Manager, you will be responsible for managing and optimizing the operational aspects of our field canvass operations. The National Operations Manager is responsible for creating and managing project plans and resources, managing project wide communication, and managingregional operations managers to execute the work.

This person should have impeccable organizational skills, an ability to manage multiple projects simultaneously, strong communication and judgment, and have a creative, solutions-oriented approach to their work.

Responsibilities

This is a mid-level role, managed by the Director of Operations. In this position, you will have the opportunity to:

Project Management + Organizational Operations

• Independently creates and manages multiple project plans and deliverables across multiple departments that are designed for easy use and to anticipate team needs for client programs.
• Work closely with the Operations Director to identify client program priorities.
• Responsible for Scale’s ticket-tracking system toensure appropriate staff are responsive to their tickets
• Ensures timely execution of projects across teams; manages communication around project needs.
• During high-periods of activity, responsible for managing a team of regional operations managers nationwide.
• Responsible for ensuring the sourcing office space, onboarding management staff, ordering and tracking equipment and supplies, ensuring legal compliance for onboarding paperwork, and supporting staff offboarding and office close down procedures.
• Implements, and regularly updates operational procedures and training materials.
• Ensures program leadership and field teams have the resources needed to execute client programs efficiently and effectively.
• Works closely with Operations Director on ad-hoc projects, including unclaimed property, the annual audit, and organizing staff retreats
• Implement projects and strategies as directed by the Operations Director; serves as a thought partner for the Operations Director on planning, execution, and forecasting.

Qualifications

Applicants for this position should bring the following knowledge, abilities, and attitude:

• Flexible work style and collaborative approach to projects.
• Exceptional organizational skills; comfort putting in place systems to track progress on several competing deliverables involving different sets of stakeholders
• 2-3 years of demonstrable experience with project management of cross-department projects
• Ability to travel occasionally to provide on-site operations training and support for canvass launches.
• Excellent written and verbal communication skills
• Ability to liaise effectively and professionally with colleagues and vendors
• Strong management skill set, including rigorous attention to detail, effective approach to communication, and ability to meet time-sensitive deadlines in a dynamic environment.
• Familiarity and experience with multiple operations components such as administrative support, office management, compliance, human resources, and IT preferred.
• Demonstrated ability to juggle competing priorities and to accurately forecast timelines and support needs across multiple departments with a complex workforce
• Familiarity with paid canvass operations or electoral work is required.
• Exceptional interpersonal skills; tact, patience, diplomacy and integrity.
• Proactively identifies opportunities, challenges and proposed solutions
• Flexibility to adapt to the changing needs and to jump in to support colleagues.
• Ability to work with a diverse group of employees, while fostering inclusion, support, and trust

We especially encourage applications from people who bring some of these additional skills or experiences:

• Experience using several systems at any given time, including Okta, Ceridian Dayforce, Zendesk or similar software.

There is no formal education requirement for this position.

Compensation

This is a temporary, exempt position with Scale for Change, with an annual base salary between $68,000 to $72,000. Full-time exempt employees are also eligible for a cell phone reimbursement of up to $75/month, and employer-paid medical, dental, and vision insurance. This is a short-term position with an expected end date of November 30, 2023.

How to Apply:

Please apply on our website atscaleforchange.org/get-hired. We strongly encourage women, people of color, working-class, and LGBTQ people, as well as those with disabilities, to apply.

Scale for Change, LLC is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law.Scale for Change, LLC is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.