Mgr - Shop Jobs

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. In 2019, we became a certified B Corp. That is a business that meets the highest verified standards of social and environmental performance transparency and accountability. B Corps don’t just care about profit - they care about people and the planet too.

We believe equality is a human right. All people should have an equal opportunity to pursue their dreams and aspirations, regardless of beliefs, characteristics, and circumstances. Everybody has the right to live their life free from violence and discrimination. We want The Body Shop to be a great place to work and shop, whoever you are. We endeavor to be diverse and inclusive throughout our business. We celebrate the diversity of individual self-expression. We are unapologetically excited about life and the world and want everyone to experience all it has to offer. As such, we are passionate protagonists and advocates of social equality, equal rights, and equal opportunities, for each and every one, everywhere! Visit The Body Shop website to learn more.

The Body Shop exists to fight for a fairer, more beautiful world. This is our purpose, and it drives everything we do. Our beliefs are everything to us: that business is a force for good, the empowerment of women and girls and the belief that everyone is beautiful.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Meet sales & performance targets
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Communicate effectively & act as a flexible & responsible role model to your team
• Problem solves effectively & proactively as much as possible using available resources
• Manage stock; monitor & manage change
• Ensure development of customer loyalty to further build The Body Shop brand

What we look for

• Flexibility to work across Sunday to Saturday is required
• Outstanding leadership & communication skills
• Ability to work collaboratively within a feedback culture
• Experience using data (KPI’s) to make sound business decisions
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Comfortable with Microsoft Office Suite
• Experience coaching & developing a successful team
• Experience in a customer facing role, people leadership & team development

What we offer

• Ability to offer a real living wage to your Customer Consultants
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
• Paid volunteer days - so you can spend time with the causes that matter to you
• Comprehensive onboarding in your new position
• Opportunities to grow within the Brand
• Ability to make connections with Community Partners to drive local activism
• A 50% discount on regular product & 30% on Gifts
• Benefits start within your first month
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Training hours for you & your team as needed

Talent Drivers