Asst Mgr - Omni Operations

Job Title: Assistant Manager, Omni Operations
Division: Omni
Supervisor Title: Senior Manager, Omni Operations
Location: St Petersburg, FL (NOC)
FLSA: Exempt
Job Summary
The Assistant Manager, Operations, manages and coordinates projects that support operational efficiency, customer service expectations, company profitability, and proactively identifies training opportunities. Support Omni Operations through project execution & analyses, lead in the resolution of technical issues impacting the store and street channel business performances, the evaluation of systems and workflow operations and implement solutions to improve efficiency and effectiveness. Partner on projects with other business departments to bring enhancements, changes, and fixes to over 600 retail stores nationwide. This position will recommend and support operational initiatives, policies procedures and processes that are seamless to the customer and simplify for store and street teams to execute at all levels, drive sales and brand loyalty.
Job Responsibilities

• Educate NOC business partners on the policies and operations of stores and street so they can make more informed and educated decisions.
• Support DMs/DSMs with AD HOC support issues
• Manage input and follow up on IT tickets to support new store and street systems
• Establish a track record of clear communication throughout the organization
• Research and report our company questions on operations related issues, identify expense savings and/or profitability opportunity.
• Provide operations expertise and perspective to support employee and customer facing initiatives. Influence and support omni operational initiatives.
• Assist with the development, implementation, and monitoring of employee policies to support the delivery of great customer and employee experience
• Identify and lead DM system/process training in conjunction with Regional Director as Omni regional support
• Manage and create Salesforce Objects to improve efficiencies and communications
• Assist with the documentation and remediation of support issues and training gaps as they are identified
• Support Sales by working with Credit and Customer Care teams to ensure orders are flowing correctly.
• Perform Ad Hoc tasks and projects as directed by Omni Operations Leadership
• Assist with the documentation and development of store and street support training gaps as they are identified or new processes/procedures need to be developed, documented, and trained.
• Support stores through taking NET calls/emails and answering Omni Salesforce Chatter
• Partner with communications team to identify, develop, and create communication for stores, DMs, SBPs, and DSMs.
• Drive and execute ad hoc operations projects as needed.

Experience, Competencies And Physical Requirements

• Excellent written and verbal communication skills, including both speaking, presenting, and listening
• Flexible, diplomatic, detail-oriented style with professional, positive manner
• Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects
• Advanced proficiency in Microsoft applications including PowerPoint, Word, and Excel; proficient and comfortable with technology and able to troubleshoot routine technological issues.
• Ability to sit and use normal office equipment (phone, computer etc) more than 90% of the day.
• Able to constantly operate a computer and other office equipment throughout the day.
• Business Degree in related field preferred
• Excellent problem-solving ability
• Ability to travel 30-40% or when needed
• Extremely well organized; able to effectively multitask while maintaining professionalism and composure
• Practical “roll up your sleeves” team player with positive “can do” attitude.
• Ability to think outside the box and conceptualize innovative ways to provide information and initiatives to the field
• Salesforce Admin or Developer experience highly preferred.
• Salesforce experience required. SAP and POS by GK preferred
• Strong administrative and leadership skills to maintain high standards and coordinate staff effectively
• Self-starter with a high level of professionalism and demonstrated initiative, judgment, decisiveness, confidence, and discretion
• Ability to work nights and weekends as needed per the business requirements.
• Able to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment
• At least 3-5 years of experience in retail operations or related field

SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.