Medical Support Assistant/Clerk (Msa)

Essential Functions
STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic. The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). Responsibilities would include:

• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Performs administrative follow up actions.
• Maintains alertness to patients requiring immediate treatment.
• Verifies that required appropriate individual has completed CBOC/VA paper work.
• Performs clerical and administrative functions to maintain patient data.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Greets and checks in patients, updating records as necessary.
• Assists in the coordination of supplies/equipment.
• Performs other work-related duties as assigned.
• Tracks and facilitates completion of encounters and consults.
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Schedules new and established patient appointments.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Acts as a liaison between contractor and the VAMC.
• Coordinates patients' schedules and clinic flow.
• Maintains confidentiality of all information and support patients’ privacy, patients’’ rights, and safety.
• Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Participates in the ongoing Performance Improvement Program between STGi and VAMC.
• Schedules and notifies patients of follow-up appointments/referrals.
• Manages the schedules and treatment of CBOC patients.
• Gathers information and collects/compiles data to meet the needs of the service.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.

Required Skills

• Must be detailed oriented and have the ability to multi-task.
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
• Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Ability to provide educational material to patients and/or families regarding proper e health care activities, such as giving injections, taking blood pressures, etc.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.
• Excellent customer service and communication techniques related to population.
• Minimum of two (2) years of current medical and clerical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).
• Sufficient front office experience preferred

Required Experience

• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from AHA or MTN preferred.
• High school diploma or GED.

Working Conditions/Physical Requirements

• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.
• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

$18/hour plus an additional hourly rate for Health and Wellness benefits.
STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.
STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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