Medical Device Sales And Support Associate

Job Summary

We are looking for a responsible and professional support/sales associate ready to learn new products, new systems and new regulations while working with an established team in a medical device manufacturing and sales environment. A successful candidate will be detail oriented and flexible – a straight-salaried team player within a small company continually striving to exceed customer expectations.

Hours: 8:00 – 4:30 in person at our office in Aurora, Colorado.

Expectations:

• After a three-month review, our new hire will be able to adequately back up either the US or International Sales Manager.
• After a year, the associate will be familiar with pertinent medical device regulations and capable of interacting with potential and existing customers at medical device trade shows.
• After six weeks the candidate will have developed adequate knowledge to answer phones, enter simple orders, and to respond to customer questions.

Key Responsibilities

CUSTOMER SUPPORT – SALES

• Learn to recognize and include necessary country and customer documentation when selling to global and domestic customers.
• Respond and establish rapport with customers via phone or email regarding quotes, orders, questions and/or complaints.
• Build and maintain proactive relationships with end users and distributors.
• Accurately enter new customers and sales order details into CRM system according to established procedures.

LOGISTICS

• Work with the shipping department on necessary aspects of shipping logistics.
• Per customer request, suggest and quote multiple shipping options for large domestic and international orders.
• ·Coordinate with outside freight companies, establishing pickups, deliveries and creating shipper’s letter of instruction (SLI) for all international shipments as required.
• Work with the shipping department to ensure large international and domestic orders are properly delivered.

Secondary Responsibilities

• Assist where needed in the ongoing operations of the company.

Corporate Responsibilities

• Be aware of potential safety hazards and follow precautionary measures to ensure safe work practices.
• Maintain confidentiality with company product formulations and procedures. (Sign Confidentiality Clause)
• Support all FDA QSR regulations and ISO 13485 requirements.
• Maintains good attendance and punctuality and an acceptable level of performance.
• Supports goals and quality objectives of the company.
• Generally, support all employees and all quality issues.
• Participate in continuous improvement efforts, supporting and implementing new ideas.
• Believes and instills the company values of respect, responsibility, integrity, safety and community. (Review and sign Core Values document)
• Train and cross-train as required.
• Maintain a clean, safe working environment.

Competence

Skills

• Multi-lingual a plus.
• Able to deal with problems involving several concrete variables in standardized situations.
• Essential to this job are strong people skills and a positive attitude willing to constantly learn and contribute to a team.
• Computer knowledge -- familiarity or capability to quickly learn software necessary for sales including NetSuite, Microsoft Office Suite along with ability to trouble shoot simple computer and network problems.
• Able to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Lift 20 pounds.

Experience

• 2 to 5 years experience in sales and logistics, preferably a medical devices or other regulated customer support and sales environment.
• NetSuite experience a plus.

Qualifications

• College degree preferred.

Job Type: Full-time

Pay: $60,000.00 - $78,000.00 per year

Benefits:

• Health insurance
• Vision insurance
• Paid time off
• Retirement plan
• Life insurance
• Dental insurance
• Tuition reimbursement
• Professional development assistance

Schedule:

• Monday to Friday
• 8 hour shift

COVID-19 considerations:
Strongly encourage vaccinations. Additional response depends upon local circumstances -- varying from requesting masking and social distancing to mandating masking and social distancing. Position includes a private office.

Ability to commute/relocate:

• Aurora, CO 80011: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Able to work shift hours 8:00 AM - 4:30 PM M-F at Aurora Colorado location

Work Location: In person