Marketing Cloud Email Specialist

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives.
We are committed to our location flexible work approach, allowing you to work from where you want — in an office or from home or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry is seeking a self-motivated and detail oriented candidate with a strong mix of technical ability and email marketing experience to join our marketing production team. This individual will be responsible for executing day-to-day operational tasks including segmenting customer data, creating email assets, QA, implement feedback and deploy promotional and informative email campaigns and programs using Salesforce Marketing Cloud. You should expect to collaborate often with multiple departments to improve retention and support customer research by ensuring that email initiatives are complete, on-time, and executed with a high degree of accuracy and effectiveness.

What you will do:

• Perform QA tests to ensure links, images, subject lines, and segmentation lists function properly and email renders accurately across various email clients using Everest by Validity
• Perform other duties as assigned or required
• Monitor email performance and strategize new ways to increase engagement through messaging and design
• Create and execute push notifications as another means of communication to our customers
• Build, test, and deploy complex email campaigns that include a combination of A/B tests, audience splits, and dynamic personalization. Enhance existing HTML for mobile-responsive emails via HTML, CSS and AmpScript.
• Support the operations of the CRM channel working with marketing managers to create email campaigns, newsletters, and automated programs through Salesforce Marketing Cloud
• Create complex segmentation lists using SQL logic and queries in Salesforce Marketing Cloud

Who You Are:

• B.A. or B.S. preferred
  As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $55,000-65,000 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

  • Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)
• Team player with excellent interpersonal skills, willing to collaborate cross-team, self-motivated, energetic and has a "work hard play hard" attitude in this fast-moving environment
• Versatile/flexible, can manage competing demands and prioritize effectively
• Advanced understanding and practical application of email marketing platforms. Experience in Salesforce Marketing Cloud is preferred.
• Extremely detail-oriented, but still able to see the big picture
• Eager to bring knowledge and experiences of email marketing best practices and trends to improve our team and is always seeking ways to self improve by learning from others
• Strong organizational skills and is capable of balancing multiple projects at the same time in different stages of the process
• Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)
• Intermediate to advanced proficiency with HTML, SQL and AmpScript
• Minimum 2 years email marketing experience preferred
• Proven record of problem solving and successful completion of complex projects

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.