Manager, Technology Operations Jobs

Company Description

Dentsu International is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data, and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.

Key Responsibilities

As the Manager, Technology Operations Transformation, you will report into the Director, Business Platforms Transformation, and partner with cross-functional teams to plan and execute transformation priorities. You will have the opportunity to work with the latest technology in a varied and challenging environment with plenty of development potential. Responsibilities include:

• Implement business process improvement and technology solutions within the CXM service line
• Effective negotiation and conflict management/risk mitigation skills.
• Develop architecture diagrams, process flows, drawings, and visual communications
• Effective project management skills
• Accountability and flexibility with the ability to work in a fast-paced environment.
• Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.
• Escalate risks and issues that need additional attention from leadership and key stakeholders
• 5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
• Gather, analyze and articulate high-level business capabilities and requirements
• Provide regular, timely, transparent communication on progress against transformation roadmaps
• Work with the global and regional technology operations teams to ensure continuity of service for employees and clients during transformation execution
• Experience, gravitas, and professionalism to engage at the executive level
• Outstanding communication skills
• Prioritize, maintain, and elevate employee experience throughout the transformation process
• Strong organizational and business analysis skills.
• Assess and document service line and brand transformation readiness, identifying technology gaps & opportunities
• Support collaboration among the CXM service line and the wider technology operations organization to influence the roadmap of the operating model and any technology backlogs
• Problem-solving aptitude
• Strong listening skills and the ability to tactfully communicate position on relevant issues.
• Ensure data is handled, transferred, or processed according to legal, regulatory and company guidelines

What We Look For

You have a passion and drive for business transformation and a knack for getting teams organized and confidently prepared. Your ability to understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an unrelenting drive to determine the best shape and frame for each situation and team.

• Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needs
• Work with accuracy and strong attention to detail
• Propose innovative solutions by displaying flexible, adaptive, and creative mindset and strong business intuition
• Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution.
• Bring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. True collaborator with strong interpersonal, networking and influencing abilities
• Prioritize and work in a fast-paced, collaborative and solution-oriented environment
• Develop new skills and capabilities, e.g., products, technology platforms

Qualifications

• 3-5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
• Strong organizational and business analysis skills.
• Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

About Dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.