Manager, Talent Services Jobs

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As a key member of the Enterprise Talent Services team, the experienced and enthusiastic Manager, Talent Services will support our largest and most dynamic clients. With deep staffing, recruiting, and leadership experience, you know what ‘great’ looks like. You will lead a sourcing and recruiting strategy that ensures we develop relationships, and lead focus with experienced talent in the world. To meet our clients’ global resource needs, you will use data and your 4+ years of experience to inform decisions that make an impact. You seek to lead new programs that with growth while ensuring that clients, internal partners, and talent who move through our process have an outstanding experience. You are beyond excited to maximize the power of the world’s work marketplace to unlock what is possible for Upwork’s talent and clients.

This role will report to the Director, Enterprise Talent Services.

Your Responsibilities:

• Meet or exceed team service level agreements, and be accountable for fill rate and quality metrics
• Partner with Upwork’s Sales, Enterprise Recruitment, Analytics, Marketing, and Product teams to constantly improve program operations, efficiency and growth
• Partner with the leaders of the Enterprise delivery teams to source, shortlist, and deliver talent for our largest and highest value clients, at scale
• Use and manage technology to engage and drive utilization of qualified and in-demand candidates
• Ensure an outstanding journey for clients, candidates and internal partners
• Lead a diverse global talent team to source and engage high volumes of talent on the Upwork platform to support client needs.

What it takes to catch our eye:

• Experienced in Independent Contractor Marketplaces, Staffing or High-volume Talent Sourcing and Recruitment
• Understanding of global sourcing techniques and tools to identify, court, and land passive talent
• You are proficient in collaborating with peers, customers, executives, and tailoring your message accordingly. You can take inputs and ideas then distill them to a cohesive and measurable strategic message.
• Experienced partnering with cross-functional partners (including product, marketing, delivery) to develop new processes and solutions
• You have experience building trust while delivering on expectations across a globally distributed team
• The spirit of innovation and entrepreneurship: you seek to take risks, think bigger, and never settle.

The annual base salary for this position in California and Washington ranges from $90,000 - $138,000 . The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come Change How The World Works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice