Manager, Sales/Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager, Sales/Account Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

SessionM, a Mastercard company, is looking for a truly exceptional and experienced Strategic Accounts Manager that is passionate and driven, with strong communication and account management skills. This individual will report to the VP, Global Key Accounts to manage and continuously drive upsell and renewals for our strategic enterprise accounts (~$2MM+ ARR).

Role Responsibilities

In this senior accounts growth position, you will:

• Grow and expand our relationship across key senior stakeholders with our strategic accounts.
• Retain and drive account growth by managing the renewal sales process for subscription and recurring services, and identify opportunities for upsell with SessionM, and broader Mastercard products and services
• Partnering across Mastercard organization and managing internal stakeholders to support the sales process
• Manage senior level client relationships and handle business related escalations
• Work with international market counterparts to coordinate sales efforts globally, to expand the partnership as part of a global contract
• Support Customer Success with quarterly business reviews, and responsible for driving executive level attendance
• Support Customer Success with their customer success planning process, and responsible for driving executive level involvement to develop shared business goals.
• Manage the sales contractual and negotiations process through to close

Role Requirements

• Comfortable working with data analysts and providing actionable insights and recommendations.
• Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
• Track record of hitting revenue targets, and renewing multi-year license contracts
• Strong oral presentation skills and ability to lead in presentation development.
• Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage executive level relationships and complex negotiations.
• Advanced experience working and upselling to enterprise senior client-level stakeholders within the Restaurant and/or Retail industry. Relevant client-side experience, or experience in managed services is a plus.
• Proactive and a quick learner, with the ability to problem solve and deliver solutions vs. issues to management and clients.
• Strong cross functional team player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, customer care, and operations.
• Experience with end user facing marketing programs, like loyalty or customer engagement.
• Proficiency of the marketing technology ecosystem (specifically customer data, CRM, customer engagement and loyalty platforms) is preferred.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must

Every person working for, or on behalf of, Mastercard is responsible for information security.

• Report any suspected information security violation or breach, and
• Abide by Mastercard’s security policies and practices;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Ensure the confidentiality and integrity of the information being accessed;

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Report any suspected information security violation or breach, and
• Ensure the confidentiality and integrity of the information being accessed;
• Abide by Mastercard’s security policies and practices;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Remote - Illinois: $115,000 - $179,000 USD

Remote - Illinois: $115,000 - $179,000 USD

Remote - Massachusetts: $115,000 - $179,000 USD

Remote - New York: $115,000 - $179,000 USD

Remote - North Carolina: $115,000 - $179,000 USD

Remote - Texas: $115,000 - $179,000 USD