Manager, Region Parts Jobs

Job Overview

Lead and manage the parts department and warehouse. Maintain relationships with employees, customers, and other departments to drive customer satisfaction, customer support, and internal expectations for profitable return on corporate assets.

Key Job Responsibilities

• Manage and track all core activities to ensure all accounting and stock status transactions have been completed properly, control freight charges and recovery of charges.
• Effective collaboration with other departmental managers and employees to drive customer productivity and satisfaction.
• Manage the daily Parts Dept. operations including internal material transfers, quotation and product delivery, and customer satisfaction to maximize revenue, margin dollars, profitability, and share of market.
• Create inventory recommendations based on changes and communicate with the Director of Parts to ensure Inventory control meets branch expectations for availability and customer satisfaction.
• Develop steps and procedures under the guidance of the Director of Parts to ensure departments attainment of annual and mid-year sales goals and strategic plans to maximize use of corporate inventory investment, staffing levels and meet market expectations for product delivery.
• Successful achievement of all business unit operation KPIs as defined by the GM of product support to include but not be limited to revenue, profitability, employee overtime, fill rates, stock level, etc.
• Be responsible for the outcome of the parts department’s Profit and Loss.
• Create Legendary Customer Service by minimizing parts fulfillment delays through communication and teamwork with inventory control personnel under the guidance of the GM of Product Support.
• Manage all counter documents and purchase orders to ensure that customer orders are being filled in a timely and accurate manner.
• Manage all parts authorized returns to ensure that the correct parts are returned, and all credits are applied. Performs additional duties as required to achieve company goals and increase overall company profitability.
• Manage and develop Parts staff.

Qualifications/Requirements

• Understanding of Parts operations
• Must be a self-motivated, energetic, detail-minded individual with excellent analytical and people skills.
• Must have exceptional customer service skills. Must be able to interact well with customers and employees.
• Able to stand and walk for extended periods of time.
• 10+ years’ experience in construction and mining industry
• Proven leadership. Ability to motivate employees and work with internal departments to achieve desired results.
• Must have demonstrated proficiency in Problem Solving, Influence Capabilities, Supervisory/Administrative Skills, Planning, and Technical Experience.
• Ability to frequently reach, bend, walk, etc.
• Must work effectively in a fast-paced environment with staff and internal/external customers.
• General knowledge of computer software and its utilization potential, particularly Microsoft Office and web browsers
• Knowledge of Komatsu products and the construction, utility, rental and mining industries.
• Strong verbal and written communication skills including PC skills.

Additional Information