Manager Operational Excellence Jobs

United States, Georgia, Atlanta

Airport Customer Service

16-Jun-2023

Ref #: 21414

LinkedIn Tag:

How you'll help us Keep Climbing (overview & key responsibilities)

The Manager – Operational Excellence is responsible for the strategic vision, design, development and implementation of customer and operational centric processes, programs, tools and technology in support of Airport Coordination Center (ACC) and the various subgroups within the organization.

• Interfaces with Delta Technology, Corporate Real Estate, Network and other departments within the enterprise; provides motivational and corrective feedback to internal stakeholders
• Ensures airport technology strategy aligns with the larger enterprise solutions to achieve objectives and revenue goals then executes the plan for implementation
• Engages team in identifying process improvement opportunities by inclusion and innovative thinking
• Implements strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
• Actively guides and support direct reports as they implement innovative self-service focused, service delivery technology and tools
• Seeks out innovative ways to improve station performance, efficiency and productivity while focusing on technology solutions specific to the ATL ACC organization
• Continuously looking for ways to adjust procedures and processes to meet the network flight schedule demands; focused on dynamic gating and gate optimization goals; overseeing various ACC driven initiatives- this will include leading analytical studies, establishing data analysis and reporting tools, identifying causal factors impacting performance, and seeking improvement opportunities

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Recognition rewards and awards through the platform Unstoppable Together
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• 401(k) with generous company contributions up to 9%
• Competitive salary, industry-leading profit sharing program, and performance incentives
• Career development programs to achieve your long-term career goals
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

What You Need To Succeed (minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Should also demonstrate knowledge of budget-management skills with a focus on reducing costs from divisional and corporate perspectives
• Must be at least 18 years of age and have authorization to work in the United States
• Must be knowledgeable of the corporate planning process and have excellent planning, organizational and analytical skills as well as strong verbal and written communication skills, facilitation and team-building experience
• Strong inter-personal skills, persuasive, and a highly effective communicator
• Must possess passion for superior customer service
• Must be knowledgeable of process-improvement strategies, experienced in measuring results, enabling accountability and performance enhancement
• Ability to champion change and remain flexible is a must
• Proactive decision making skills, logical reasoning, critical thinking, innovative and a high level of initiative are all essential competencies
• Must be performing satisfactorily in current position
• Possesses a high school diploma, GED, or high school equivalency
• Ability to model and create implementation delivery methods and reinforce with team members through coaching and counseling
• Must be a strategic-thinker, and self-starter
• Must be capable of working under pressure, managing multiple tasks simultaneously

What Will Give You a Competitive Edge (preferred Qualifications)

• Knowledge of Airport Customer Service operations, network systems and OCC