Manager Of Multifamily Contracts And Operations

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About Us

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

About You

You thrive in a fast-paced environment and are uniquely skilled in legal contract creation, negotiations, and driving broad operational improvements. Single-threaded roles with only routine tasks don't excite you; you enjoy diving into and simultaneously managing a variety of strategic activities, some of which you have self-identified as being needed.

You're both an independent worker and a collaborative teammate. Ultimately, you're driven to leverage a wealth of contract management and operational experience to help Frontier win in the Multifamily (MDU) market.

About The Role

As a Manager of Contracts and Operations, you will be the first to undertake this newly created and unique hybrid position. This role is planned for an individual contributor but has the potential to expand to include having direct reports. You will prepare drafts, review and propose redline responses, lead negotiations, and execute a wide variety of different contracts such as new internet/voice/video agreements, amendments, assignments and assumptions, renewals, and terminations.

You will also play a key role in identifying and executing a variety of internal and client-facing process improvements and customer success initiatives. Your involvement could range from managing projects, data gathering/analysis, assisting on existing projects, leading contract standardization and simplification, Salesforce and CLM tool enhancement efforts, and more!

Responsibilities

• Lead contract efforts for Frontier Multifamily
• Adept at communicating contract information to and collaborating with a variety of stakeholders (Business Development Managers (Sales), Legal Counsel, Operations Managers, etc.)
• Review redlines and propose responses to internal and customer legal counsel
• Draft and manage a variety of legal documents through the entire contract lifecycle
• Serve as the primary Frontier point of contact
• Create and issue AdobeSign or Docusign executables
• Able to identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross-functionally
• Maintain records and correspondence for in-progress and executed contracts

Required Qualifications

• Strong problem-solving and analytical skills
• Able to be both customer-centric and protect Frontier's interests
• Strong communication and organizational skills
• A valid state driver's license and a willingness to travel up to 10%
• Bachelor's degree or equivalent experience
• Salesforce and Docusign (or similar CLM) experience a plus
• Strong ability to multitask and manage multiple contracts and/or projects at once
• Takes initiative, requiring minimal supervisor oversight, and receptive to coaching as required
• Driven to win
• 3+ years' experience in operations, process improvement, and/or business development
• 5+ years' experience in contract management, creation, and negotiation
• Knowledge of and experience working in the Multifamily marketplace preferred
• Comfortable fulfilling the lead or supportive role as situations require

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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