Manager, It Asset Management

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

We are looking for an IT Asset Management (ITAM) to join our IT Support Services team. The ideal candidate will oversee the daily maintenance of the end‐to‐end IT asset lifecycle for the organization. This individual will be responsible for the purchasing, tracking and inventory of all IT hardware, ensuring that end-user laptops and computers have the latest images, tested and ready for deployment, helping the organization leverage our ServiceNow ITAM module to manage our product lifecycle.
Responsibilities

• Performs tasks associated with returning defective and broken items for warranty repair and end of lease returns.
• Work with IT Management team, and other key stakeholders, to refine and improve current IT Asset Management processes and lifecycle.
• Acts as coach and mentor to ITAM team and assists with development and improvement of team morale, skillset, and performance.
• Processes request for IT hardware and assists with end-user deployment, including packaging equipment for outgoing shipments and tracking hardware location changes, ensuring accurate accounting of all assets.
• Constantly monitor inventory for opportunities for improvement and implement improvement initiatives.
• Manage the daily activities of the ITAM team.
• Partners with ServiceNow administrator to ensure data integrity and ongoing enhancement of the IT CMDB (Configuration Management Database) to maintain accuracy.
• Coordinates recycling of e-waste and breaks down cardboard and shipping materials.
• Partner with System Engineers to maintain latest computer images.
• Processes and validates incoming shipments of IT equipment and maintains organization of inventory storage rooms.
• Monitors ServiceNow queue to ensure resolution and escalation of requests to meet or exceed service level performance goals.
• Collaborates on annual CAPEX/OPEX planning in relation to IT assets.
• Provide Audits and metrics reports on all assets based around life cycles. Projects spend to replace and maintain hardware over the hardware lifespan.
• Work in conjunction with the IT Desktop Team in relation to asset distribution and recovery to ensure a high level of service.

Knowledge & Experience

• Working technical knowledge of current protocols, operating systems, and standards.
• Bachelor's degree and or 5-10 years of relevant Information Technology experience.
• 3-5 years of IT personnel management experience.
• Pallet lift operation knowledge a plus.
• Experience with ServiceNow application or other asset management platforms.
• Prior experience must include a minimum of 3 years of IT Asset Management experience, including IT Asset Management policy / processes documentation.
• Excellent knowledge of PC and desktop hardware and internal components.
• Ability to read and understand technical manuals, procedural documentation and OEM guides.
• Hands-on hardware troubleshooting experience.
• Strong written and oral communication skills.
• Effective interpersonal skills and relationship-building skills.

Work Conditions

• Sitting, standing, or walking for extended periods of time.
• Shipping and receiving computer equipment in bulk.
• Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals.

Total Rewards at Summit Health CityMD

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.

Here at Summit Health, our total rewards include, but are not limited to:

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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