Manager Information Technology Jobs

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).
The College of Liberal Arts and Sciences seeks an experienced and skilled professional to join the technology team. As Manager of Information Technology, you will oversee the direct technical support needs at The College dean's office and participate in broader technical needs assessments and planning efforts throughout The College. You will be confident addressing technical challenges in high-pressure situations and experienced with real-time problem-solving.
Reporting to the Executive Director of Information Technology, the Manager of Information Technology will also interact with the extended technology team, including unit-level personnel and Enterprise Technology support, web, and information security. This role will support the executive director in working with academic units and centers across The College and representing college interests at the university level as needed.
The ideal candidate will be well-versed in ASU's enterprise suite of tools and applications (e.g., systems management, communications/collaboration platforms, project management and ticketing systems, A/V) and have a proven background in customer service. The candidate will also be a proactive planner, anticipating future technical challenges and needs and proposing solutions.
The Dean's Office environment sets the tone for The College, leading by example and ensuring that technology solutions comply with university policy and scaling to the size and scope needed to support our large and diverse faculty, staff, and student worker population.

• Communicate clearly and frequently to ensure all colleagues and customers know what to expect and when.
• Oversee and prioritize support tickets to ensure timely and thorough resolution of all requests.
• Be available to represent and speak to the technology needs of The College in various settings as required.
• Create and manage a series of technology workshops to promote better use and best practices with enterprise tools within The College.
• Other duties as assigned
• Work with ASU's approved vendors to build relationships and establish regular check-ins to stay abreast of new technologies and initiatives.
• Maintain flexibility during peak times of the academic year (e.g., semester starts/ends, high-profile events, technology upgrades, and migrations), including after-hours and weekend support as needed.
• Serve as Brand Administrator for The College in enterprise instance of Qualtrics.
• Support customers working in multiple modalities (e.g., in-person, remote, via Zoom and Slack, phone)
• Maintain a positive, friendly, can-do customer service approach in all situations. Foster trust and build relationships with other team members, college staff and faculty.
• Manage college-level business workflows using enterprise tools. Explore and implement tolls to expand and improve existing workflows (and create new ones) to increase efficiency and reduce errors. Strive for continuous process improvement and automation.
• Oversee endpoint device and software support, including desktop, laptop, tablet, mobile devices, A/V, software installation and updates, imaging and provisioning, Office 365, printer configurations, network connections and activations, Windows, and Mac.
• Work closely with The College Facilities team, college units, and Enterprise Technology to establish A/V standards and implement best practices for setup, use, and maintenance across The College.
• Create technical documentation and one-sheets to empower customers and reduce overall support volume.
• Oversee endpoint management tools (JAMF, SCCM, Active Directory, Group Policy).
• Manage technology in support of events, including A/V planning, setup and configuration, video conferencing, live-streaming, and coordinating with The College Events team to ensure a seamless experience for all parties.

Bachelor's degree in Information Technology, Computer Information Systems, or related field AND five years of related experience, which includes three years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Evidence of strong interpersonal skills and the ability to work productively with diverse teams possessing varying degrees of technical experience.
• Evidence of autonomy and self-direction in day-to-day operations and projects.
• Experience in maintaining focus within an ever-changing environment.
• Demonstrated commitment to fostering growth, inclusion and team building.
• Experience in continuous process improvement, automation and streamlining business workflows.
• Experience communicating clearly and professionally with all levels of employees and personnel (i.e., administration, faculty, staff, students and vendors) within a diverse environment.
• Experience using project management and ticketing tools to facilitate organized and efficient workflows.
• Experience managing support team members and student workers.
• Experience working in a fast-paced, higher education environment.
• Experience improvising and problem-solving in real-time during potentially stressful situations.
• Experience managing A/V for large, high-profile events.
• Experience supporting executive-level customers in deadline-driven environments.

Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. Ability to clearly communicate to perform essential functions.
Flexible work option:
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or departmental approval is required.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).
Application deadline is 3:00PM Arizona time on the date indicated.
Please submit a letter of interest explaining why you would like to work in a university setting, along with a detailed resume that clearly illustrates prior knowledge and experience meeting the minimum and desired qualifications stated in this requisition.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.