Information Technology Manager Jobs

SUMMARY

The Manager, IT (Information Technology) is responsible for overseeing and managing PPSE’s technological infrastructure and systems. The Manager, IT’s primary role is to ensure that the company's technology operations are efficient, secure, and aligned with the organization's goals and objectives.

Technology Strategy and Planning

Collaborate with managed service provider to establish IT strategy

Identify technology needs and trends, and recommend appropriate solutions to enhance productivity and efficiency

Collaborate with senior management to establish technology priorities and allocate resources effectively

Infrastructure Management

Oversee the design, implementation, and maintenance of the organization's IT

infrastructure, including networks, servers, hardware, and software

Ensure the availability, security, and scalability of infrastructure components, addressing any issues or concerns promptly

Plan and execute technology upgrades and migrations to minimize disruption and maximize system performance

Security and Data Protection

Develop and enforce IT security policies and procedures to protect the organization's data and systems from potential threats

Implement and maintain effective backup and disaster recovery plans to ensure business continuity

Stay up-to-date with the latest security technologies and trends, implementing appropriate measures to safeguard the organization's assets

Vendor Management

Evaluate and select external vendors and service providers, negotiating contracts and managing relationships

Oversee the procurement of hardware, software, and other IT resources, ensuring cost-effectiveness and quality

Monitor vendor performance and adherence to service level agreements, addressing any issues or escalations

User Support and Training

Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely manner

Develop and deliver training programs to enhance employees' IT skills and knowledge

Foster a customer service-oriented culture within the IT department, ensuring users' needs are met efficiently

Budgeting and Resource Management

Prepare and manage the IT department's budget, ensuring optimal allocation of resources

Monitor expenses, identify cost-saving opportunities, and maintain financial discipline

Evaluate and recommend investments in technology solutions that align with the organization's goals

HIPAA Compliance

Oversee the development, implementation, and review of organizational policies and procedures to assure the privacy and security of Protected Health Information (PHI)

Develop and implement educational programs and tools to effectively train staff on HIPAA compliance

Develop and implement administrative, physical, and technical safeguards to protect and control access to PHI in accordance with Federal regulations

PREFERRED QUALIFICATIONS

Education: A bachelor's degree in computer science, information technology, or a related field OR equivalent experience

Experience: At least 5 years of relevant work experience in systems administration, vendor management, network administration, or database administration. Additionally, experience in HIPAA compliance, project management or team leadership roles is highly beneficial.

Technical Skills: Strong foundation of knowledge of computer systems and networks, operating systems, programming languages, databases, cybersecurity principles, and IT infrastructure management. Additionally, familiarity with emerging technologies and trends in the IT industry is important to stay up-to-date.

Leadership and Management Skills: Strong leadership and management skills are crucial. These skills include the ability to communicate effectively, make decisions, delegate tasks, motivate team members, and resolve conflicts. Project management skills are also essential for overseeing IT projects and ensuring they are completed successfully.

Business and Strategic Acumen: IT managers need to understand the business context in which they operate and align IT strategies with organizational goals. Should possess business acumen to identify opportunities for technology to improve business processes, reduce costs, or drive innovation. Knowledge of budgeting, resource allocation, and risk management is also important.

Communication and Interpersonal Skills: Effective communication is essential to collaborate with stakeholders, understand their requirements, and convey technical information to non-technical individuals. Strong interpersonal skills are needed to build and maintain relationships with team members, executives, clients, and external vendors.

Problem-Solving and Decision-Making Abilities: Must be adept at problem-solving and decision-making. Should be able to analyze situations, evaluate alternatives, and make sound judgments based on available information and organizational priorities.

Professional Certifications: While not required, obtaining industry-recognized certifications can enhance your qualifications as an IT manager. Certifications such as Project Management Professional (PMP), Certified Information Systems Manager (CISM), Certified Information Systems Security Professional (CISSP), or ITIL (Information Technology Infrastructure Library) can demonstrate your expertise and dedication to professional development.

Physical Demands

Ability to sit or stand for long periods of time

Ability to work some evenings and weekends

Ability to travel regularly as needed

Additional Information:

Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.

Planned Parenthood Southeast is a smoke-free workplace, and smoking is prohibited in all enclosed areas on PPSE property.

Planned Parenthood Southeast is an equal opportunity, affirmative action employer.

PPSE requires all individuals working onsite and remotely to be fully vaccinated against COVID-19. Acceptable proof of vaccination must be presented as a condition of employment. PPSE will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Pay: $80,000 annually