Manager, Global Tourism Development

Department: Marketing

Reports to: Regional Director, North America

Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

Position Summary: The Manager, Global Tourism Development will work directly with the Regional Director, North America to maintain Los Angeles Tourism’s travel trade programs as it relates to the promotion of Los Angeles as a travel destination. These programs include tradeshows, familiarization tours, agent training, client events and other initiatives for the travel trade industry. We are seeking a highly detail-oriented, flexible individual who is a comfortable handling everything from soup to nuts, juggling multiple projects simultaneously, with strong communication skills (written and verbal). Local travel around Los Angeles and some domestic travel (primarily West Coast) is required. Occasional evenings and weekends also required due to the nature of events.

ESSENTIAL JOB FUNCTIONS are listed in order of importance:

1. Manage the planning and execution of a Receptive Tour Operator strategy to expand product offerings and create compelling trade itineraries. - 30%

2. Attend and manage assigned travel trade events (virtual and in-person). Carry out the planning and follow up activities resulting from these events to grow market share and increase length of stay and spend. - 25%

3. Manage and contribute to the development and maintenance of travel trade marketing material and content for b2b website, online training platform, presentations, fact sheets, e-newsletters and social media. - 15%

4. Administer and maintain the CRM database for assigned accounts/markets. - 15%

5. Manage and cultivate strong working relationships with stakeholders, destination suppliers and travel trade partners. - 5%

6. Assist with the development, implementation and fulfilment of marketing programs (e.g., co-ops, partnerships and agreements). - 5%

7. Conduct in-person and virtual presentations, trainings and sales calls. - 5%

OTHER JOB RESPONSIBILITIES:

8. Support of international offices and activities.

9. Perform other related duties as may be required or assigned.

EDUCATION & EXPERIENCE REQUIRED:

Bachelor’s Degree preferred and a minimum 3-5 years of relevant experience required.

OTHER REQUIREMENTS:

Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

1. Highly organized with the ability to manage a varied workload, possessing time management skills and the ability to prioritize.

2. Must be a collaborative relationship builder who works well with staff, peers, and partners.

3. Must possess a strong work ethic with a commitment to continuous improvement.

4. Able to respond quickly and proactively to client requests and inquiries.

5. Strong analytical and problem-solving skills.

6. Must be proficient in MS Office (Word, Excel, PowerPoint).

7. Excellent verbal, written, and interpersonal communication skills.

8. Dependable, great attitude, highly motivated and a team player.

9. Must possess strong organizational skills and attention to detail.

10. Ability to multi-task and meet multiple deadlines.

11. Ability to communicate effectively across various departments.

12. Ability to work in a changing environment.

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

• Must be able to fly on an airplane and sit for prolonged periods of time.
• Must be able to carry, lift, roll luggage or equipment for work-related travel.
• Must be able to get in and out of a vehicle on a regular basis while traveling for work.
• Must be able to drive long distances and sit for prolonged periods of time.
• Reliable transportation.

COMPENSATION RANGE:

Exact compensation may vary based on skills and experience.

$70,000 - $85,000

Bonus Eligible

BENEFITS + PERKS:

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦Hybrid work environment

🏠Remote Monday and Friday

🏙DTLA Tuesday through Thursday

🚗Company paid parking in DTLA

⏰Early Friday’s – our office closes every Friday at 2:30 pm

❄Holiday Office Closure (December 25th – January 1st)

📆10 Paid Company Holidays

🏝️Paid Vacation Time

😷Paid Sick Time

🎟Paid Floating Holidays

👶Paid Family Leave

🩺Comprehensive health insurance (both PPO and HMO plans available)

👓Dental and vision plans

⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac

💌Employee Assistance Program

💸Flexible Spending Account (Healthcare & Dependent Care)

📈401(k) Retirement Savings Plan with up to 6% match that vests immediately

📞Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

To apply, please email your resume to [email protected], noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.