Fraud Operations Manager, Digital Bank (Hybrid)

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

• Fraud experience - must
• Digital Banking experience - asset
• Managerial experience - must

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Acts as a trusted advisor to assigned business/group.
• Works independently and regularly handles non-routine situations.
• Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Broader work or accountabilities may be assigned as needed.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Ensures alignment between stakeholders.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Provides specialized consulting, analytical and technical support.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Attracts, retains, and enables the career development of top talent.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Identifies emerging issues and trends to inform decision-making.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Influences and negotiates to achieve business objectives.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Assists in the development of strategic plans.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and manages a business/group program.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Leads/participates in the design, implementation and management of core business/group processes.

Qualifications:

• Data driven decision making - In-depth.
• Knowledge of banking products, services, processes, and organization is an asset.
• Analytical and problem solving skills - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Typically, between 5 - 7 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
• Collaboration & team skills - In-depth.
• Investigative or compliance related experience is required.
• Influence skills - In-depth.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.