Senior Fraud Manager Jobs

Utilize knowledge of performance data to help inform the payments and fraud roadmap

Bachelors’ in CS, Statistics, Business, Economics or similar experience

3+ years’ experience using analytics to drive key business decisions; business/product/marketing analytics, business intelligence, and strategy consulting

Experience with fraud detection, prevention within a payments or restaurant

Knowledge and understanding of Visa and Mastercard tools - AVS, 3DS, etc

Experience working with large acquiring and fraud prevention third-party vendor partners

Continuously improving the quality of source data, enhancing the functionality of the fraud management system, and expanding reporting capabilities.

Experience with fraud management processes, systems, audit, and risk management,

Managing a fraud management system to provide accurate and comprehensive data for fraud investigations,

Attention to detail, organizational skills, and problem-solving abilities,

Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets,

Experience with AI and machine learning is a plus,

Minimum six (6) years of experience as a Fraud Analyst or Financial Investigator.

Ability to apply business writing skills to summarize information on a large variety of topics.

Experience with open-source research and analysis, including research and analysis of complex data from financial, commercial, and/or law enforcement systems.

Possess strong research skills and an understanding of intelligence analysis tools and techniques.

Strong organizational skills; attention to detail.

Must have and use excellent oral and written communications skills.

Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention. Experience in the payments industry a plus

Bachelor’s Degree and 5+ years equivalent work experience

Effective verbal and written communication, with experience presenting findings to executive and leadership teams and maintaining composure in high stakes situations

Supports Leadership by providing inputs to and implementing PINS initiatives, goals and strategies.

Supports projects and initiatives driven by adjacent teams (e.g., Product, IT, Payment Operations) to enhance fraud prevention processes

Proven track record of success in leading teams. For example, increased leadership responsibility of departments, people and projects

Bachelor's Degree and/or pharmacy benefit management experience in lieu of degree

Clear and concise verbal and written communication skills

Strong computer skills are required - Excel, Access and Word

Analyze information gathered by investigation and report findings and prepare written summary/recommendations

Lead virtual interviews of member/providers and pharmacies as necessary to obtain necessary information regarding the investigation

Prepare reports to expedite tracking and reporting of investigations

Strong leadership and relationship management skills including the ability to lead up and across the organization.

Strong project management and/or continuous process improvement skills, including the ability to address multiple deadlines and priorities.

Develop and maintain collaborative working relationships with internal clients, staff, peers, and senior management.

Effectively manage assigned team members, ensuring acceptable employee engagement levels, providing sound direction, active coaching and development, and performance management.

Bachelor’s degree required; substantial industry experience may be substituted for a Bachelor’s degree; Juris Doctorate or CRCM preferred.

5 plus years of experience as a financial services compliance professional, bank regulator or other comparable experience.

Product management experience leading fraud teams (payment fraud specifically)

Knowledge on fraud/risk management, payments, is a must; e-Commerce fraud; Marketplace is preferable

Has 5+ years of experience in the payment fraud space

You enjoy having a strategic impact, connecting with other leaders on opportunities

The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper’s total app revenue.

Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.

Workplace (On-site, Hybrid, Remote): Hybrid (3 in office /2 at home) in Wayne, NJ

Minimum 5 years' experience managing a mid-sized, fraud alerting or fraud investigations team or similar role.

Experience detecting and deploying mitigation strategies regarding various forms of fraud committed against financial institutions.

Effectively manage alert documentation storage and record retention standards.

Fraud Monitoring Manager -Wayne, NJ

Bachelor's degree from an accredited college or university in a business-related field.

Bachelor’s degree, ideally in a field such as business, finance, or risk management

At least 3 years of experience with fraud and/or SME risk management required

Supervisory or management experience preferred

Partner with and effectively collaborate with compliance and operations teams to design, implement and enhance our ability to manage fraud risk.

Strong written and oral communication skills

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Communicates possible trends, anomalies, or patterns to management for fraud detection improvement.

Uses strong attention to detail, analytical skills, and investigative research in the order/dispute resolution process.

Monitors real-time queues for fraud, including Gift Cards order, BOPUS, RSPU, International, expedites and Corporate and Group Sales transactions.

Reviews internal employee activity, including purchase histories, expense reports, gift card redemptions, POS transactions, and inventory movements.

Validates legitimate activity and provides excellent customer service as needed. Diffuses escalated fraud, abuse, and payment situations with tact and diplomacy.

Collects monies owed to REI as a result of the dispute process.