Manager, Customer Success Jobs

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As the Manager, Customer Success Financial Services you will be responsible for coaching the team to establish and maintain customer relationships as technical advisors of Ping Solutions. As the leader of the team, you will be required to supervise and develop technically focused success managers in the financial services industry understanding the unique policies, guidelines and practices specific to the FinServ landscape. A successful Manager at Ping is a leader that models the essence of what it means to be a Ping Identian.

You will:

• Lead key Initiatives to grow and expand the customer success practice exceeding retention quota and driving cross sell/upsell opportunities
• Be a People Leader with technical aptitude to coach a diverse team of Identity focused Technical Advisors (Customer Success Managers and Customer Success Architects)
• Lead the Financial Services Team covering a book of business totaling $100M
• Strategize the build out of FinServ Playbook as it relates to Ping Identity Solutions to drive the team’s enablement focus

You have:

• Financial Services knowledge as it relates to corporate guidelines, practices, and regulations
• Forecasted churn and driven growth in key strategic accounts
• 5 years of experience leading a technical team focused on SAAS/Identity/Access Management
• Foundational product knowledge of Financial Services offerings and how they work
• Previously owned a book of business and carried a quota on retention and new ARR

You have an advantage if you:

• Possess strong knowledge in Cloud Services
• Sales background growing book of business and forecasting retention/churn
• Experienced people leader growing global teams

Our Benefits:

• Education Reimbursement
• Open PTO
• Parental Leave
• Generous Holiday Schedule
• Free Healthcare Option
• Commuter Offset (Denver only)
• 401(k) Match

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
California Salary Range: $125,000 - $140,000 + Commission
Colorado Salary Range: $115,000 - $140,000 + Commission
New York City Salary Range: $125,000 - $140,000 + Commission
Washington Salary Range: $115,000 - $140,000 + Commission
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